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December 2023 by Victori K Saber MBA
Not up to par with other branches level of service. Had Chase for ages. Walked in Jayla immediately began to scrutinize me. Not sure what this was about but will be filling a complaint
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October 2023 by Supreme_ Aset777
Whoever decided to close this branch on Saturday…you are a terrible person. That is all
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June 2023 by Tim Tucker
This bank from Corporate down stream to the St Augustine branch. Failed to help my brother. He was in town visiting me. Unfortunately someone stole his wallet. He is a long time customer of Chase. They failed to help him. Luckily I could help my family while they were far from home. I hate to think how much worse his vacation would have been. Don't you folks at Chase worry. My my brother and family will get home ok. No thanks to you. I bet there's no worse feeling in the world being stranded. With a bank that won't help.
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May 2023 by Chance Holiday
Only Chase bank in town and it's downtown. Takes 30 minutes to get there and I only live 2 miles away. Not open on Saturday which sucks. Other than that, it's ok I guess.
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April 2023 by Ilia Iliev
Chase, overall, is a complete scam to me. They will wait for you to go to a negative balance and charge you their stupid maintenance fee on top of it... This is ridiculous. If you have other choices to do banking, go somewhere else
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April 2023 by Nacho business
Always wonderful service no matter what your inside for.
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March 2023 by max
The absolute WORST customer service from any bank in America. Their phone support is also truly terrible. Interacting with this institution is like living inside of a Franz Kafka story. Do your banking with a credit union, but whatever you do stay away from JP Morgan and Chase products.
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December 2022 by Benz Culbertson
This is a great chase bank in downtown St.Augustine. The exterior looks like an old colonial building and it fits right in. They have multiple ATMs inside and outside. They also have a drive thru ATM. You are able to come here to get documents signed by a notary but they will only provide 1 witness.
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December 2022 by Phillip C
I opened a new savings and checking account on-line 12-09-2022 and went into to the King Street branch to make a couple of deposits and finalize some details of the account. The teller AND the customer service person (both female) could not have been nicer and easier to deal with. Thank you very much for your good service and kindness!
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November 2022 by Shannon H.
This review is regarding Chase bank in general. I was issued a refund check from my orthodontist Great Expressions and I deposited it into my account. Chase cashed the check for $2300 and then took the money out of my account and closed down my entire personal checking account as if I wrote a fraudulent check. Great Expressions has called Chase several times to verify the check however they are saying they still cannot verify the check. Great Expressions is a large corporation and has not had one problem with anyone cashing their checks. I worked hard to pay for my braces and they issued me a refund of the money I paid them so I could go to a different orthodontist. Now I have had braces stuck on my teeth rotting out because I cannot pay to go to a different orthodontist now. Chase will not even return the money back to Great Expressions. That is theft and that is morally wrong. Never ever bank with Chase bank they are the ones that are scammers and do unethical fraudulent things. I've always wanted braces and I am 38 years old and now I can't even get them finished. I just want my money back. They said it was their policy that they did not have to return any money not even back to the check issuer. Wtf!
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September 2022 by S Hoover
Chase is the dumbest bank ever, they have no care in the world hundreds of emails to them and they can't reach out to resolve the issue but keep sending stupid stuff for a name change, really you've wasted my time and your the worse bank mortgagor company ever hope your bought out or close! Better yet maybe everyone will stop paying your mortgages!
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July 2022 by Mady Proth
Horrible customer service. Rude Representatives and Managers. I do all my banking in Jacksonville or Durbin to avoid them.
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July 2022 by George Szoegedi
Good bank
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June 2022 by Jess Burrill
Worst bank in St Augustine, worst customer service go to vystar
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April 2022 by Jason Zhang
This location use to be one of the best ones and I had very good experiences with a couple ladies at here. However I think they both got promoted and left this location. The experience I had today was the worst ever.... I waited in line for long time and being told they could not do a wire transfer because they are all new and had no experience with that whatsoever. What a joke. If you are not ready to open why would you open? I guess the team that day was 'specialized' in helping people getting change and taking deposit. So sad. I guess I have to switch to a local bank which I should have done years ago. So bad
