Community First Credit Union is a full-service financial institution serving the First Coast. Reviews consistently highlight exceptional, personalized service that makes members feel valued. Members report that the staff is friendly, professional, welcoming, and always smiling. A common theme is the high level of personalized attention, with employees known for remembering members' names and specific details even years after opening an account. This creates a warm and inviting environment where interactions feel notably personal and members do not feel like a number. The service is frequently described as exceeding expectations, with staff members going above and beyond to assist. Specific instances include handling urgent situations promptly and providing invaluable guidance with accounts. This dedication makes members feel their business matters and helps build significant trust. The overall atmosphere is compared to a small town bank, characterized by small town friendliness without massive lines, where employees are accommodating and joke around with members. This consistent, exceptional experience leads to deep member satisfaction and loyalty, with many stating they have been well satisfied for years and plan on never leaving. The credit union is recognized for maintaining honesty, values, and customer service, making members feel it is worth traveling for and one of the best decisions they have made.
Opened a checking, savings and applied for credit card in one easy step. Elsa Crafton was great. This is truly community banking.
June 2026
Elsa was so gracious and patient with my wife and me when we went in to start our process of moving our accounts to Community First in St Augustine from Vystar. My wife commented to me about the level of customer service she witnessed from the other employees there as well. It was refreshing.
June 2026
Elsa was wonderful! Opening an account took no time at all!! 10/10 recommend!
