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July 2024 by Sylvia .Fontaine
They have been increasing my internet price without any notification, was impossible to get something cheaper,.
After 4 years with Xfinity I removed my Internet service( was not an easy task) so they treated me to increase my Xfinity mobile service and block my number, forcing me to stay or change the number.
Xfinity is a trap , it’s hard to be free from them. Nasty company
They suggested this link, which is fake.
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June 2024 by robert pasquariello
Finally after 25 years of doing business with them I no longer have to fight every year. They are very kind and fair finally. Thanks xfinity!
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June 2024 by David L. Causey, Jr.
Good location. Plenty of parking. Place was clean and neat. The associate Robert helped me. He was personable as well as professional. My business went smooth with no problems. Thanks Robert.
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May 2024 by Teddi Kramer
Josh was very helpful in all my needs.
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May 2024 by Ric Rick
Super hard to do business with
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March 2024 by Robin Graham
While I am happy with our Internet their people at the call centers don't know what they are doing and when you actually go into the store they can NOT help you with anything. Sorry, stores response was we can't do anything. You will have to fill out this paperwork we will send to your email then handle it yourself from there.
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March 2024 by Paul Nikielski
Customer service was top notch at this location is St.Augustine . Girlfriend very happy with her new phone .. thank you all
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March 2024 by Martha Glenn
Rude. Dismissive. Stores don't do what sales and customer service dept says are standard options. Everything about dealing with this company was convoluted, difficult, and entirely unpleasant. The original sales person on the phone was very good at her job, sadly for me. Hope my service is not impacted by this opinion.
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March 2024 by AutoFinance Autofinance
spoke to NeckBeard at the store. He, bro, and duded me to death. He was unable to help with a simple request. His laziness wasted my time. The simple request was to change where the router was routed to.
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March 2024 by Kim J.
The service doesn't work. There are better solutions . Very difficult to discontinue service. Very costly mistake .
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February 2024 by Audrea Sutcliffe
I have been going through hell the last 2 days. I bought my iPhone 15 plus from target January 31st 2024. I already had service through xfinity, so I activated the phone through them and replaced my old iPhone I had. After having service for a few weeks on the new phone I decided to say screw xfinity because they are charging me a different amount every month and my bill is super high for no reason. I took my phone to metro pcs yesterday to port my number over, to find out that my eSIM is locked to the carrier (xfinity). I was advised by metro pcs to call xfinity and have them remove the carrier lock. Upon calling xfinity, on speaker so metro could hear the call, they repeatedly denied having ever placed a sim lock on my phone stating it’s impossible because I brought my own paid off device to their company. I then went back to target, as they tried pinning blame on them for selling me a locked device. Target then stated the same, it’s impossible we don’t even have your information and we do not sell locked apple products. So here I am, fighting tooth and nail for xfinity to unlock my eSIM for the second day. Now my $1000 phone is a paperweight that I can’t put any service on. I contacted apple support and they told me they cannot unlock my sim, only the carrier can. The only carrier I have used on this phone is xfinity.. all of my appointments, health information, diabetes tracker etc is on my iCloud. I cannot even use iMessage or anything. I am at such a loss on what to do. I just paid some website on google to trace which carrier locked my eSIM so hopefully that works. I was just able to get into my Facebook account after 24 hours and uploading my drivers license. I reset my phone to factory settings yesterday because target told me worst case scenario to return my phone and exchange it. So I wiped it erasing all my data, and they wouldn’t accept the return. Apparently apple products only have a 2 week return policy.. so now I can’t get all my stuff back onto my iCloud backup for whatever reason because I don’t have cellular service now. So none of my app stored data, calendar info etc is on my phone now. Idk what to do, I’m so damn stressed out and nobody will help me. Xfinity continues to lie about locking my device. It was unlocked when I took it to xfinity for service, and now it’s locked. Obviously I didn’t lock my eSIM myself, so what gives? Scamming people for years and they just don’t care.
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February 2024 by Andrew
It's a very customer friendly operation. Everyone knows what they are doing regarding technical support and solutions. Staff is very personable.
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February 2024 by Speedy Jay
Rip off store doing illegal practices. Fraudulent stealing money from my bank account. The representatives are a lie and deceptive don't trust thus place. Stole 300 dollars out of my over drawn bank account. They need to be fired for such a horrible practice
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February 2024 by Speedy J.
Rip off. Do not ho here they stole 300 dollars from my bank account. They will steal your money as well with autopay. Nast lady customers service charges me for a modem I do not have. I do not even have this service lol and they are funneling money out of my bank account. Horrible technology service. Just use your mirror on your phone for free service
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February 2024 by Julie Reid-Gaziz
Started off with several movie channels then they kept dropping them. Always having problems month after month. The bill kept going up and they kept taking away channels. Trying to get a human on the phone to resolve issues is impossible. So glad we dropped their service.
