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March 2024 by Kim J.
The service doesn't work. There are better solutions . Very difficult to discontinue service. Very costly mistake .
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February 2024 by Audrea Sutcliffe
I have been going through hell the last 2 days. I bought my iPhone 15 plus from target January 31st 2024. I already had service through xfinity, so I activated the phone through them and replaced my old iPhone I had. After having service for a few weeks on the new phone I decided to say screw xfinity because they are charging me a different amount every month and my bill is super high for no reason. I took my phone to metro pcs yesterday to port my number over, to find out that my eSIM is locked to the carrier (xfinity). I was advised by metro pcs to call xfinity and have them remove the carrier lock. Upon calling xfinity, on speaker so metro could hear the call, they repeatedly denied having ever placed a sim lock on my phone stating it’s impossible because I brought my own paid off device to their company. I then went back to target, as they tried pinning blame on them for selling me a locked device. Target then stated the same, it’s impossible we don’t even have your information and we do not sell locked apple products. So here I am, fighting tooth and nail for xfinity to unlock my eSIM for the second day. Now my $1000 phone is a paperweight that I can’t put any service on. I contacted apple support and they told me they cannot unlock my sim, only the carrier can. The only carrier I have used on this phone is xfinity.. all of my appointments, health information, diabetes tracker etc is on my iCloud. I cannot even use iMessage or anything. I am at such a loss on what to do. I just paid some website on google to trace which carrier locked my eSIM so hopefully that works. I was just able to get into my Facebook account after 24 hours and uploading my drivers license. I reset my phone to factory settings yesterday because target told me worst case scenario to return my phone and exchange it. So I wiped it erasing all my data, and they wouldn’t accept the return. Apparently apple products only have a 2 week return policy.. so now I can’t get all my stuff back onto my iCloud backup for whatever reason because I don’t have cellular service now. So none of my app stored data, calendar info etc is on my phone now. Idk what to do, I’m so damn stressed out and nobody will help me. Xfinity continues to lie about locking my device. It was unlocked when I took it to xfinity for service, and now it’s locked. Obviously I didn’t lock my eSIM myself, so what gives? Scamming people for years and they just don’t care.
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February 2024 by Andrew
It's a very customer friendly operation. Everyone knows what they are doing regarding technical support and solutions. Staff is very personable.
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February 2024 by Speedy Jay
Rip off store doing illegal practices. Fraudulent stealing money from my bank account. The representatives are a lie and deceptive don't trust thus place. Stole 300 dollars out of my over drawn bank account. They need to be fired for such a horrible practice
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February 2024 by Speedy J.
Rip off. Do not ho here they stole 300 dollars from my bank account. They will steal your money as well with autopay. Nast lady customers service charges me for a modem I do not have. I do not even have this service lol and they are funneling money out of my bank account. Horrible technology service. Just use your mirror on your phone for free service
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February 2024 by Julie Reid-Gaziz
Started off with several movie channels then they kept dropping them. Always having problems month after month. The bill kept going up and they kept taking away channels. Trying to get a human on the phone to resolve issues is impossible. So glad we dropped their service.
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December 2023 by D Bryant
Best Xfinity/Comcast experience ever. Clean, efficent and knowledgeable.
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December 2023 by Jeff Nelson
I needed to exchange the box and remote that quit working. Josh Ferris was friendly and knowledgeable. We were in and out within 10 minutes, set up at home maybe another 10 minutes. Back up and working and happy it was that easy. Thanks Josh.
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December 2023 by Kimberly Davis
Internet does not work. Service is always being interrupted. They sent technicians out, to keep me as a customer, but waste of time and money. I better internet with my hotspot on my phone. Better to go with AT&T or Verizon if you need reliability. They,also make it difficult to cancel. It has takenmonths.
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November 2023 by Juliea Birkey
Front entry of store was very dirty but after you got inside, it was a very clean atmosphere a lot of friendly, help a variety of products they couldn’t help me on my account too much. They’re just very expensive think I will look into a AT&T fiber.
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November 2023 by Rhonda Marchelletta
Do not use the chat for any repairs to your mobile phone or to transfer service. They tell you a great price then you find out that price is not real and your going to pay almost twice the price they give you. Stay away for the Chat section and go into the store for any help you need with mobile..........
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November 2023 by Walter Dinda (Walt)
Friendly and helpful staff. They are busy so expect to wait a little before a customer service representative sees you. Rates are going up in 2024.
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November 2023 by Julio Aguayo
Not great experience. Service was mediocre. Apparently, the salesperson is friendly when trying to earn your business, but afterward, you are on your own
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October 2023 by None N.
My elderly parents were promised wireless boxes for their home. A tech has been to the home 3 times without the proper equipment. The tech says they're not allowed to carry the wireless boxes on the truck. Which is the complete opposite of what we were told by Xfinity. My elderly father has missed every single playoff game due to this horrible customer service. I called on his behalf and get nowhere. I asked to speak to supervisor and I spend another 30 minutes waiting. Just to be told he's in a meeting. They may be worse than AT&T, which I thought was impossible. It's a shameful company that treats the elderly in this manner. I'm not allowed to put the name of the supervisor which is unfortunate. He should be held accountable for his behavior. As of right now, I'm still on the phone. I'm trying to cancel service that I never had in the first place. Avoid this company like the plague. They treat elderly veterans like garbage.
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October 2023 by Andy L
Had an appointment today to see if there was any promotions to keep my bill lower but the lady I spoke with was unfriendly and just said NO. After that I called xfinity and they gave me a promotional discount to keep my bill the same. Won't be going back any time soon.
