Quest Diagnostics

Medical Labs
Hours: Quest Diagnostics in St. Cloud, Florida, is a laboratory offering blood and urine testing, including routine lab tests, pediatric specialty services, and glucose tolerance tests. It now offers COVID-19 antibody testing by appointment, with specific requirements. The location is behind a gas station. Some operational notes include early closure on the third Thursday of each month for training and no drug screens. Reviews from patients describe a mix of experiences. The waiting area is noted as old, clean, and spartan. The check-in kiosks receive criticism, with one person reporting that appointments made by phone cannot be looked up by the system, causing confusion. The process involves using a touch screen kiosk to scan IDs and insurance cards. Wait times vary; some patients report very short waits, being called within five minutes even when arriving early, while others mention the staff running late, noting it can be difficult to predict due to the varying number of tests per patient. Many reviews highlight excellent, efficient, and kind service from the phlebotomists and technicians, describing them as professional, relaxed, patient, and helpful, especially with children. The staff is commended for being friendly even during early morning appointments. Several patients report no issues at all with their visits, praising the fast and excellent service. One long-term patient has used this location for 17 years. Overall, while the check-in technology can be problematic, the personal service from the medical staff is consistently praised as a strength.

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1. St. Cloud, Florida