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February 2024 by Steve L.
OK Yelpers, I got trapped again at the Gucci store in Sawgrass Mills Outlet with the wife going on a shopping blitz. We walk in and are greeted by a door man and then a woman who indtroduces herself and advises us that she is assigned to personally assist in our shopping journey (not exactly in those words) but it was a friendly but professional greeting. The store is visually beautiful and priced accordingly for Gucci. Many Gucci purses and clothing to browse and purchase. Top notch place.
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February 2024 by Bryan R.
Good service by staff until you get ready to pay. We waited longer in line to pay than we spent shopping in the store. Completely understaffed and disorganized. For a "high end" store, they are allowing their customers to leave frustrated and disgruntled. Get good, Gucci.
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January 2024 by pantha moon
This place has great finds and a bit more affordable than the stores.
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January 2024 by Kevin Williams
This location has one of the worst exchange policies in the outlets. The store director is very combatant and dismissive when it comes to unsatisfied customers.
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January 2024 by Anita Davis
Great experience ?
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January 2024 by Rafael Marchessi
Excellent store unbeatable quality
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January 2024 by Ronald A Davila Suarez
Good inventory with nice discounts
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January 2024 by Eugenio Machado
Nice selections.
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January 2024 by Brielle P.
great service from JJ!! Received a bag as a Christmas gift that I wasn't thrilled with so went back to exchange. Ended up finding another bag that was $300 more and happily paid the difference. Once I got home and changed purses I realized it was just way too heavy for me with the chain link straps. Back to the store I go. Ended up with a bag that was $300 less this time and found out that they do not do store credit or refunds. I had to find something to spend the $300 on - what a joke of a policy! You drop a mortgage payment on a bag and the treatment is embarrassing. Then you wait in line to check out for over 25 minutes. Disappointed with the policy and also the slow service but my sales person JJ is awesome. You are able to make an appointment online or thru your sales person so you don't have to wait in the long lines outside the store.
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January 2024 by julieth miranda salazar
Great prices
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January 2024 by Antonio Alcantara
A great outlet with good prices!!!
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January 2024 by Jade Ride
Ketchup was phenomenal
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January 2024 by christina
Poor customer service. The store manager Brandon was dismissive of the employees being disrespectful. I don’t recommend for anyone to shop at this location.
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January 2024 by Ira Galvis
Overpriced for an outlet mall.. DID NOT IMPRESS.. BAD SELECTION
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December 2023 by Marina Theard
Service does not exist at this location. Yesterday, my sister and I were introduced to a sales associate, who disappeared. I had interest in a purse and asked a gentleman arranging purses if he can assist me, he gave me a smug look and said “yeah give me a sec.” Before I even showed the purse, he was like “where and who is your associate?” I said “Benji but I can’t find him”, he took out the purse then turned around. I simply did not purchase the bag due to the rudeness and lack of warmth demonstrated. As someone who works in a luxury service setting, this store needs a refreshment on brand standards and luxury service. Don’t waste your time at this location.
