Rick Case Kia in Sunrise provides a positive car buying and service experience. Customers appreciate the dealership's focus on customer needs, friendly and professional staff, and quick service. The reviews show that many customers have had an excellent experience at this Kia dealership. People mention how smooth the negotiation process is, the timely service, and the convenient loaner car program. They also praise the staff’s knowledge, patience, and attention to detail, especially the dealership's experts. The overall experience is described as outstanding, with staff going out of their way to ensure customers are comfortable with their new vehicles. While there is some room to improve communication between the service department and customers, the dealership is known for addressing any issues and offering great customer service. Customers also highlight their positive experiences with leasing, servicing, and getting helpful advice. The staff, especially Lorenzo, is recognized for being patient, pleasant, and clear in explaining options and repairs. Overall, Rick Case Kia in Sunrise is seen as a dealership that cares about its customers and provides a convenient, professional experience.
Solid dealership and they are as straight forward as they get. 5 stars! Thank you
August 2026
Great service, no hassles in purchasing a car, good trade value. Great 0% promoton that fitted budget. Excellent customer service from the time walking to the facility.
August 2026
Service was wonderful and no wait time. Heiltor Santos, super nice helpful. Will go back to him.
