PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online to meet the needs of various pets including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items at their local store within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The store is generally clean and well-maintained, with helpful staff for assistance. However, some reviews mention limited selection of collars, halters, and accessories, as well as mixed experiences with staff friendliness. The fish tanks sometimes appear dirty with dead fish, and watering areas for animals could be improved. Despite high prices, customers appreciate the convenience of in-store pickup and availability of essential dog food, especially when other stores are out of stock.
Beck is absolutely wonderful. I brought my son a reptile and Beck took the time to inform me of everything to do and not to do. Beck was not only informative but patience with me as I ask many questions. Thank you Beck!
December 2025
I got my hermit crabs here. The staff was very friendly and greeted us as we walked in. The lady who helped me with my crabs was very knowledgeable. Their prices are very good on hermit crabs.
November 2025
Friendly and knowledgeable staff. Love the layout it's so spacious and easy to find everything :)
