The Xfinity Store by Comcast in Tallahassee, FL, located at 214-1 South Magnolia Drive, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments and pick up or exchange equipment. The store has a lively atmosphere, with TVs on and music playing, making it feel more like a social place where people socialize while getting assistance. Despite often being busy and requiring some patience, the staff is helpful and friendly. Customers have praised associates for going above and beyond to listen to concerns and provide quick, effective solutions. For example, one customer appreciated a staff member who provided a new cable box and remote, and explained how to set it up at home. While wait times can be long, especially without an appointment, the service is generally considered helpful and efficient. The store’s location is close to lunch spots like Blaze Pizza and Nothing Bundt Cakes, making it convenient for visits. Overall, customers feel the staff is helpful, the store is welcoming, and service quality is good despite the busy environment.
Very busy so make an appointment if you don’t want to wait forever!!. But staff is friendly.
March 2025
Costs too much for a service we never receive and it's nearly impossible to get a person on the phone our out to the house to check the service. They say they'll follow up and don't. Poor customer service.
March 2025
Had to return a box. Walked in they immediately waited on me. In and out in 5 mins.
