-
February 2024 by tina lopes
goodbye ? comcast 2 hours waiting to cancel my account6 different people came to ask me my name, phone address etc. the 7th still solved my problem (I'm still waiting for the confirmation email to be sure) she was nice ?
-
February 2024 by Geo Fractal
I liked this place. A great improvement over the old Comcast way of doing things.
-
February 2024 by E. B.
Ehhh... They got us in quickly but the customer service person was really lackluster. He wasn't very helpful. We came in with some specific questions about our plan trying to determine if we should jump ship. After the experience here we decided to jump ship.
-
January 2024 by Jamal Smith
I do not recommend Xfinity to anyone! This has been the most unprofessional/inconsiderate company I’ve ever had dealings with. I have tried numerous times to reach out to speak with a live representative for them to explain why am I still being charged for services that I ended at the beginning of December. I’ve returned all equipment and I received an email notifying me that my services had been cancelled. This is the second time my credit card has been charged and I’m no longer an Xfinity customer. This truly is unacceptable and I can’t be the only person experiencing this lack of customer service. SIMPLY STOP CHARGING MY CARD AND GET SOME LIVE REPRESENTATIVES TO ACTUALLY SPEAK WITH YOUR CUSTOMERS! If I can’t speak to anyone regards this matter I will seek legal counsel.
-
January 2024 by S.L McKemm
Comcasts' (aka commiecast...) days are numbered..at least in my world. Reduces service levels, provides sub-par customer service, and rewards with frequent subscription price increases. Top it off with a REWARD...like a cherry on top.. a NEW DATA BREACH (Oct 2023) which I just learned about (Jan2024). It's like they just don't care ~ about us!On the bright side, if you're an illegal immigrant or just any adult who wants federal assistant rather than work, Comcast will give you a freaking $break$ .. while the rest of us subsidize, even if we're scratching the dirt.
-
January 2024 by Jonnie Beatty
They do their job, pounced on me as soon as I walked in the door, they smell blood in the water for certsin.And that is why I avoid going into stores like this completely.Not to mention xfinity is the most overpriced unreliable service out there
-
January 2024 by Dustin Shuler
Great customer service,fast Internet and it's cheap. That's just what I would like to pay for.
-
January 2024 by David Yunk
Great customer service.. had my replacement modem ready to go. Friendly employees.
-
January 2024 by Jeffrey Blalock
Worst customer service on planet earth
-
January 2024 by Beatrice Maynor
My phone isn't working. I can't call out and half of my texts are coming back saying that they can't be delivered and I can't find anybody on. Your websites to help me.
-
January 2024 by Sam Owens
The stores for Xfinty are 1000% better than online or customer service. They have awesome prices, deals and plans but sorry customer service support unless you go to the stores .
-
January 2024 by Dany R
Classic bait and switch for mobile. Needless to say by far worst experience I have ever had. I was promised 400$ in gift cards for switching my lines to them and received 100$ called multiple times spent hours on hold was told oh they were going to resend there was an issue on their end sending still never received them. Was sold a package they put under an old address so my account was totally messed up had to go in store twice had problems activating phones was sold a promotion on an iPhone and got a diff one but had no proof of what the sales person told me I called to have them pull recordings they would not I was transferred to department after department I will never have them again
-
January 2024 by steve Tucker
Changed my internet plan and saved me money
-
December 2023 by Brandy DeNoble
It was not this specific location, but we lost cable, phone, and internet this morning, because somehow the cable line was snapped off the pole. I called customer Service to report it, and they were like, we will schedule an appointment for a tech to come out and see what the problem is. I said The problem is your cable line is not attached to the pole outside anymore. Anyways they did not seem to be concerned and told me it would be Monday before they could get someone out, between 8-12 or something like that. I was like if y'all are okay with your line on the ground for two days that is on y'all and told them they can give me a credit for not having cable or internet for two days and however many hours it will be for them to come fix it on Monday. For the record today is Saturday. It went out around 815 or so. I work from home, I cannot do that without the internet.
-
December 2023 by Triston Everett
Whoever the installation guy is that came to cascade village tallahassee before 8am 12/9/2023 was horrible. He demanded he set up a second internet connection which cost me more, argued with me about not wanting to pay more, and he threatened that if I didn't add this to the bill he would leave and not connect the service at all. I had to wait till he was done then call Comcast 800 # got an agent who confirmed this install guy was Ludacris and uncalled for... the phone agent guided me on going into this store to get a new modem and then go home and undo the modem the install guy added ALL to save me 100$ That install guy honestly is the worst person for this job. Basically trying to forcibly rob me.
