Bill Currie Ford Parts receives mixed customer feedback highlighting both positive experiences and significant service issues. Several reviews praise specific staff members in the service and sales departments for being fantastic, helpful, knowledgeable, and low-pressure, contributing to smooth and transparent processes. Customers note positive features like ongoing renovations and a bar in the dealership. However, multiple serious complaints are reported. These include major unresolved administrative problems, such as a pending refund for a cancelled service plan that took months to address. Other criticisms involve poor service department experiences and a refusal to provide a second key with a certified used vehicle purchase, which disappointed a customer. While some customers report that management personally intervened to correct issues and retain their business, others felt forced to seek external help from media outlets to resolve their concerns. The experiences with staff and problem resolution vary considerably.
Had a great experience with Nick Blodgett. He was well informed about the truck and the whole process. Damian in finance also kept it quick and simple. If your looking for a good experience find nick at this dealership!!
July 2024
K.J. was extremely helpful. I will definitely return because of the friendly service.
October 2023
Always great here from purchase through every service. oil change today. Tracey in service was fantastic to deal with and I am grateful for her help. buy your next FORD here. Renovations being done will be impressive and they have a bar to ease your car purchase anxiety