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October 2023 by TheOneAndOnly Moni
Just dropped my rental car off...Erin is always helpful, fast, sweet, and genuine ?. With renovating a old GA house I was renting from hertz until my bf told me about this place....I will never go back to hertz again lol. This is now my favorite rental spot! Thank you Erin!
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September 2023 by michele b
ERIN went above and beyond to make my reservation happen. She is so kind and pleasant. Even after being yelled at by the customer ahead of me, for something that Erin had no control over, she responded with grace and patience. When my turn came, she had me in and out within minutes. Check in to return the vehicle was just as quick and easy. I drove out of my way and past several other locations just because of the reviews here and I was not disappointed. I will continue to do business with Budget, at this location, just so I can visit with Erin and have peace of mind that she will make the experience as quick and stress free as possible. She is a great asset for Budget, so I hope they appreciate her. She is the standard for which other agents should strive for. Give her a raise and a paid vacation. Throw in an additional raise for the abuse she has to put up with, on a daily basis, for things beyond her control.
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September 2023 by DF- BUSA FLORIDA
Great place. Love the old printer lol
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April 2023 by david badtke
This location was great! They didn't have the type of vehicle I requested, I'm tall and my long legs don't necessarily fit into all vehicles, so they upgraded me for no charge. I fit nicely into the upgraded vehicle. The lady inside was super nice. I'll definitely use this location again!
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April 2023 by Angie S
This location was a blessing! During our stay in Brandon our vehicle needed to be towed due to mechanical issues. Thankfully, we were within walking distance of this location. I made the reservation online and the following morning I walked to the office. The older lady behind the counter told me they didn't have the Toyota Camry that I had requested but they did have a Ford Explorer. Since I paid in advance she gave me the upgrade at no extra charge. The lady made me laugh because she said to return the car in the same condition. I misunderstood and she goes on to say no smoking weed, no cigarettes, no sand, no food. Yikes, did I give off those vibes?! LOL Btw, the vehicle was not very clean on the inside or on the outside but it got me home. Thanks Budget!
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November 2022 by Tyrren R
Wouldn't give a star if I didn't have to. Worst experience. Truck leaked and all my stuff got damaged. And insult to injury, it leaked in the cab from 2 different places. An attempt at a fix was visible so someone knew that truck was defective. I paid $2600 to drive across the country during hurricane season like I was in my own car wash. They offered me $70 as recompense.
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November 2022 by Toby Brees
Kept me waiting forever only for the computers not to be working even after the attendant was 30 minutes late back from lunch horrible experience
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September 2022 by Airport Limo
Erin at the Embassy Suites Palm River Road, Tampa Budget Car Rental is the best. After dropping off the car, I forgot an item in the car. I called her and she found the time to look for the item and saved it for me till the next day. Thank God, there are still decent people in this world.
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September 2022 by Anthony
This Budget never seems to fail. The staff is always accommodating and works with you to find what you need! Erin at the front desk is always very professional and knows what she’s doing at all times. Pick up times can be busy, but she always gets you on your way!
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September 2022 by Donnette Andersen
No sense of ergency. Slow as molasses. 6 people waiting and 45 min till close. We have to go to work too. Next time it's Enterprise
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July 2022 by Randall Casey
After dealing with the terrible customer service of the Westfield Brandon location, I took a few-minute drive to here to see if they would accommodate me. I was pleasantly surprised that Stephanie was willing to work with me and figure out a solution for finding a rental that I needed even though I was just a walk-up! I appreciate the customer service she gave and can not commend this location more. Great staff, and willing to help you the best way they can.
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July 2022 by Savannah Caggiano
Stephanie is amazing!!!! Had a great experience getting a moving truck
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July 2022 by Jerome BG
I Had reservation since Monday for today , Thursday . I Received a call 2 hours before my pickup time and was told that neither Budget nor Avis had ANY cars in the entire city of Tampa . A waste of time and money , then no one answered the phone and I was sent to the company hotline 3 times in a row and they offered no help .
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June 2022 by JOSH BURNEY
Worst experience of a life time made reservations for a car that thay did not have then thay ran a "soft credit check" with a debit card and denied me and the website did not tell me about anything that the lady told me i got there at 5pm my pickup was for 6pm and thats what time they closed
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April 2022 by Anthony Borbonio
This Budget never seems to fail. The staff is always accommodating and works with you to find what you need! Erin at the front desk is always very professional and knows what she’s doing at all times. Pick up times can be busy, but she always gets you on your way!
