Enterprise Rent-A-Car offers convenient access to thousands of rental locations both at airports and in Tampa, with options available in over 30 countries worldwide. The company has been in business for 65 years, emphasizing a standard of care and customer service. Booking is easy through their website or app, making reservations straightforward for travelers. However, experiences at this location vary. Some customers report poor customer service, feeling that staff are unhelpful or do not answer calls. Others mention that prices can be high, with limited options and extra charges that catch renters off guard. There are concerns about charges added to cards without prior notice. Vehicle quality also receives mixed reviews. While some cars are described as great, others arrive with issues like a strong smell, dirt, or mechanical problems such as cracked windshields, low tire pressure, or malfunctioning windshield wipers. These issues sometimes lead to delays or the need to switch vehicles, which can be frustrating, especially when traveling for work or emergencies. Customer service efforts are recognized as genuine, with staff working hard to serve customers despite busy conditions. Employees are often praised for their effort and politeness, even during busy times. Some customers appreciate staff who try to make the experience better and are willing to go the extra mile, such as helping with hybrid car operation or providing additional assistance. Despite the dedication of staff, frustrations remain over lengthy wait times, vehicle issues, and pricing. Nonetheless, Enterprise Rent-A-Car remains a popular choice for travelers seeking rental options, with a focus on accessibility, global reach, and a commitment to service, even if experiences can vary.
I rent from this location a lot. Dylan is such a great worker and always makes sure that you are okay and comfortable. He definitely should be employee of the year. I also want to add that Tiffany and Ethan are wonderful employees. They definitely will make sure you are satisfied. I really appreciate great workers.
February 2026
Tiffany and Norris are top shelf! Got me in and out in just a few minutes. Easy to work with and friendly too.
January 2026
An exceptional experience with this location and that had to do with Norris. Absolutely professional and down to Earth employee at this location and I hope we get to work with him again in the future.
