Ferguson Plumbing Supply is recognized as a leader in wholesale plumbing and HVAC supply products. The business offers a wide range of premium plumbing products, HVAC equipment, repair parts, tools, and operational supplies, catering to the needs of professional contractors. Customers appreciate the knowledgeable associates who provide helpful service and on-site training. Many reviews highlight the excellent customer service at Ferguson. One customer praised an employee for being patient and attentive to their needs, while another noted the friendly assistance received over the phone. A homeowner mentioned being impressed by the quick help they received at the counter, marking it as some of the best service they have experienced. However, there are some challenges for truck drivers delivering to Ferguson. Reviewers noted that the delivery area is not clearly marked and can be tight, making access difficult, especially for larger vehicles. Despite these logistical issues, the staff is described as nice and the unloading process as average. Overall, Ferguson Plumbing Supply is seen as a dependable partner for plumbing and HVAC needs, with strong customer service, though delivery access could be improved for larger trucks.
They didn't have the impossible to find part that I needed, but they were able to help me out by suggesting modern alternatives to the ancient part I was looking for. All the other parts places I went to just said sorry, and sent me on my way. I welcomed the suggestion and I'm putting it into action! Thanks guys!
September 2025
I had a great customer service today Friday September 26th 2025, around 11 am.. this guy i totally forgot to ask his name, he was wearing a black shirt he was patient help me with all my needs,definitely coming back.
April 2024
Conrad was very friendly on the phone and found what I needed quickly and had it waiting for me at the counter. And it was half the price of the one I got from Amazon and sent back.
