Fifth Third Bank & ATM in Carrollwood, Tampa, is ranked number one in customer satisfaction for retail banking in Florida by J.D. Power. The branch offers a suite of banking products including checking, savings, credit cards, and mobile banking, aiming to provide solutions for unique financial needs. A significant benefit highlighted by customers is the availability of completely free checking and business accounts with no minimum balance or transaction requirements, a feature not commonly found at other major banks. Reviews consistently praise the excellent service. Staff members are described as extremely professional, friendly, competent, and easy to work with, providing great service even at closing time. Specific commendation is given for employees who solve problems with education and charisma, turning negative experiences into positive ones and ensuring customers leave happy and satisfied. While some reviewers note they are new and have only visited a few times, their initial impressions are very positive, citing good tellers and valuable benefits. The overall sentiment is one of high satisfaction with both the service and the practical, fee-free account offerings.
I have been with them for a few years now and highly recommend them they have been great by me
September 2025
Great service. Big branch. Romina was excellent and extremely personable
September 2025
Romina F helped me set up an account today. She was informative, patient, personable and welcoming. She made the process super easy and made me really look forward to my new relationship with this financial institution! Thank you for making it so simple!
