-
November 2023 by Tristan Wise
Couldn’t do our truck, wouldn’t give us a reason as to why. Extremely snotty and unprofessional about it. Wouldn’t give us a refund in store so we have to call corporate for a refund, manager Brian Peter wasn’t helpful at all.Sat on the phone for 2 hours just to have a less than 5 min conversation for a refund. At least corporate was sincere and helped. Just too much hassle to come back here again. Not a very good first experience.
-
November 2023 by Ashley Forde
Went to get my car washed today, paid for the interior as well with fragrance spray. Did not get fragrance and car still looked completely dirty. The man who came to tell me my car was done was rude and I didn’t realize it was done because it still looked completely dirty! Horrible and will be cancelling my membership today!
-
September 2023 by Frank N.
I've been coming here a long time but no more. Had the car cleaned in and out. Out in the drying area we were called when done. Wife and I were pointing out the bugs and missed spots when a young man came over and told us that we got more than we payed for and were holding up the other cars. We are done with this place. See Ya!
-
September 2023 by Sue N.
Wow, from a five star review to a one star. This place is a joke now. used to be the best place around to bring your car to be cleaned, not anymore.cost $36 to have the car cleaned. A bit pricey I believe. We went through the automated car wash (always fun) and then to the area where they would make sure the car was dry and clean the interior. When they said it was done, I inspected the care. For that price it better be perfect. 1: Bugs still stuck to the front of the car2: Black "goo" in the wheel wells3: Didn't vacuum the back of the car4: Tires were not shinyI showed these things to one of the workers and he wiped some of the bugs off. I had to have them vacuum the back, which they did, but not very well. When I showed him the tires and said they are not shiny, he said that was done during the wash. Well it must have washed it right off because there was no shine to them at all. so I asked him again " Do you see any shine on them?". I mean it takes seconds to spread whatever is used to make the tires shine, and he looked at me and said "You've been here long enough. You have to go, the people behind you want to leave. We've spent too much time on you". I couldn't believe my ears. we're talking about 10 minutes. I'm throughly disgusted and disappointed, and very insulted. Needless to say we will no longer come here.
-
September 2023 by Tomas Lozada
Firstly, I must express my dissatisfaction with the level of customer service provided. The staff seemed uninterested and somewhat rude, which created a negative impression for me. Furthermore, I noticed that the cleaners appeared to be angry and did not do a satisfactory job. Despite their dissatisfaction, I refrained from making further complaints due to their unapproachable attitude.Regrettably, my car remained dirty even after the service, and it was disappointing to have such an experience. This has led me to the decision that I will no longer use Mister in this location moving forward.Please understand that I value and appreciate good customer service, and this particular experience fell short of my expectations. I hope this feedback helps you in improving the overall service quality.
-
August 2023 by M
Not good. Got their highest package on a newer Corolla that wasn’t even very dirty. The outside looked okay, but the inside looked like they didn’t even wipe anything down. Crumbs and things still left around. Also they forgot my air freshener which I paid for. Won’t be back
-
July 2023 by Sharon M.
DO NOT GO TO THIS CAR WASH!! I am a retired law enforcement officer,in the field of law enforcement for nearly 35 years,and am appalled by what took place at this car wash on 07/18/2023. My daughter's fiance drove his Tesla through this car wash and mid wash,the mechanisms in the wash tore off two valve stems from his tires rendering him two flat tires instantly. We had to contact AAA and the car had to be towed directly from the scene.There were numerous witnesses to this incident,and he filed a report with the car wash employee who stated that "corporate" would need to be the one to make a decision about damage reimbursement. Well,needless to say,they called him today and told him they were not taking responsibility for his damages, which are in the hundreds of dollars.This is the most unscrupulous decision ever.Just know that your vehicle is at risk of damage here,and they are not a company of integrity.DO NOT USE THIS CAR WASH!!!
-
July 2023 by whydoumockme
Great service for the price. Quick and efficient. You only have to step out of the car for the vacuum. I wish they offered a hand wax option.
-
July 2023 by kimberly lymuel
The service is ok if your in a rush and need a quick car wash. You have to monitor the staff to make sure they dont miss anything because they will do a rush job.
-
June 2023 by Cristal T
The girl who works the tablet (she’s blonde) she always waves and is super friendly! Only reason I am giving it a four is because only some of my tires get tire shine and others don’t for some reason? Other then that friendly staff.
-
June 2023 by Latasha Mcfarlane
Horrible customer service. Not only is the car wash substandard (water spots left everywhere) dirt still on the vehicle. They lost the rubber bottom that fits in the cup holder. I noticed soon as I pulled away. The manager reluctantly filled out an incident report but stated essentially there is nothing they can do about it. The manager Brian Peter had the nerve to say his employee said it was missing which is a lie. If you value your car or your belongings don't visit this location. Horrible customer service.
-
May 2023 by Sylvia Benjamin
There was a wonderful group today and I am extremely happy with my wash! They completely dried and shined my car, there were No drips or streaks! You will Not be disappointed!
-
April 2023 by Julia B
I spent $50 yesterday getting the platinum detailing treatment. They send your car through a auto car wash. I was told by the young lady that they would dust the inside of my car, vacuum the seats, clean my windows, clean my tire rims and spray a perfume for that price. They only sent my car through the auto washer and sprayed the perfume. My car looks filthy! The outside looks terrible and there are tons on fingerprints on my windshield! Don't bother calling them they won't answer!
-
April 2023 by Corinne Fisher
I stopped my membership almost a month ago. Haven't been there at any location for about 5 to 6 weeks. So don't know why I received this email. Found a car wash I like better and stays open later.
-
March 2023 by Abbie H.
Chase the "manager" is rude and unprofessional. I went through the car wash twice to have black oil smeared all over the side of my car. When I stopped to clean it, he told me to move or go back through. I said I'm not going through for the 3rd time to have more black smeared on my white car. I then had to clean it off myself and discovered a chip on the side of my car. He walked away and refused to help with the situation. Absolutely ridiculous I pay almost $50 a month for this membership. Do NOT recommend.
