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June 2023 by Oscar Rios
I wish I can leave negative stars, made the reservation days in advance, I received a text message a couple of hours before pick up time stating that they did not have the car I reserved but they will call me if they find one. This branch is useless and incompetent, go to the airport branch. TRASH!
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June 2023 by Events Kids Wiregrass
Absolutely Terrible customer service!Pray you don’t have an issue here because the managers have no regards for their customers or offer to help. Area manager has a complaint filed against him with cooperate also. I’ve asked for 3 days for an issue to be resolved and got the complete run around!
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April 2023 by Betty White
Cars not that plenty full at this location. Service was great
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January 2023 by Gilles Kröger
Our cruise was late and at 5pm they closed the office. I ve called earlier and they said they have no idea and I wouldn’t get the car then. Welcome to America, this was NSA… no service available. Finally we found another car rental with great support and a good price.
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December 2022 by Julia Guerra
I reserved my vehicle through the app. We had to book a car at this location instead of the airport due to an issue. When I arrived, there were 4 people in front of me all waiting for cars to be returned.It’s been hours of waiting in line. A line I thought I supposedly surpassed by booking a pickup time online. It is now two hours passed my booked time.Don’t let me reserve a vehicle if you don’t have availability.This is detrimental to my work travel, and I will not be booking through National again.
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July 2022 by Charles Meadows
Reserved a full size vehicle at the National Downtown N Nebraska location in Tampa, FL on 07/18/22 for 09:00 on 07/21/22 only to arrive and be told that there were no vehicles. They actually had the audacity to tell me that I would have to wait for a return. I guess this is how you treat your Executive Elite members. Just a waste of my time and money using ride-share. Evidently the meaning of reservation has changed. Maybe I need to reconsider who I use to satisfy my corporate needs…
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November 2021 by Brian K.
I rented a minivan from this location since Tampa airport did not have one available. There was no notice on the website that there would be a drop fee of 2/3rds of the fee. In addition, the car reeked of cigarette smoke, still contained trash and was left on empty. Do not rent from this location.
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October 2021 by Bishoy Isaac
STAY AWAY FROM THIS PLACE. Rude managment. My rental is booked for noon. Due to flight delays I arrived an hour late, yes an hour. The nice manager took the privilege to cancel my reservation. I asked for a new car he wanted to charge my 1600 for a new car for 5 days. Then he took the liberty in swearing at my. I'd take my business elsewhere
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April 2021 by steve hill
I will start by saying that I have Executive Elite status with National Car Rental, as a business traveler I use them exclusively. Unfortunately this is one rental I am quite disappointed with. Reserved a full size SUV for family trip, two weeks in advance. Upon calling morning of pick up, was told no full size SUV's available. After informing agent of my status, they magically located a Nissan Armada. Nice vehicle, yes, but not this one!!! Asked the agent to accompany me to vehicle to review condition, he reluctantly agreed, stating all issues are noted on file. Then at the vehicle as we looked it over, and I pointed things out He says "yeah, last renter drove it up a chain link fence". You get the picture here? I take the car with its issues including chipped front windshield, warnings on start up for oil and filter require changing and low washer fluid.Very, very disappointed here, will follow up with Corporate!
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February 2021 by Gautam Kumar
This car rental which rents Enterprise, National and Alamo has a highly corrupt Manager Z..k. I rented a car in Dec 2020 and he confirmed that it comes with unlimited mileage. I confirmed multiple times before picking the car. Nowhere in the contract was the mileage charge mentioned. But when I returned it I was told of $1700 mileage charge. Even after leaving message to the National customer service multiple times and to this location half a dozen times, he never called back. Every time I called to this location and talked to him and other people there, they all tried to fleece money and not agreeing to refund the illegal charges. Finally the area manager removed the charges and refunded my money but they gave me a very hard time. This manager is corrupt , dishonest and should be terminated, unless everyone in National is Corrupt. He gave me a week of sleepless night!The car Hyundai Kona they gave me was bad, the thread on front right tire was so bad that I was afraid throughout my travel.
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February 2021 by Kristina Bartek
I walked into a rental car. No one was wearing a mask. I approach the desk and spoke with Zack. He was very curt aunt not very personable. Definitely felt uncomfortable renting a car there. They advised me to go to Avis and Avid was a five star review! I definitely recommend renting from Avis!
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February 2021 by Don Hasty
The lady at the counter did something wrong when she ran my CC and had to cancel itThen she re ran the card but the hold she put on the card the first time won't be released for 48 hrsSo now my card is over the limit and the lady at the counter acted like it was my faultI should of just went somewhere else!!!
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January 2021 by Gautam K.
This car rental which rents Enterprise, National and Alamo has a highly corrupt Manager Z..k. I rented a car in Dec 2020 and was he confirmed that it comes with unlimited mileage. I confirmed multiple times. No where in the contract was the mileage charge mentioned. But when I returned it I was told of $1700 mileage charge. Even after leaving message to the National customer service multiple times and to this location half a dozen times, he never called back. Every time I called to this location and talked to him and other people there, they all tried to fleece money and not agreeing to remove the charges. Finally the area manager removed the charges and refunded my money but this guy gave me a very hard time. This manager is corrupt , dishonest and should be terminated, unless everyone in National is Corrupt.
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December 2020 by Jason Boulle
Without question THE WORST location that National has. the selections are terrible customer service is non existent. They charged me triple the amount that the other location charged me that was only 5 miles away$1,837.49. OF COURSE they didn't tell me, but when I found out they told me the other location was closed. I rent EXCLUSIVLY from National and I have never seen such BS. The downtown Tampa location SHOULD be avoided at all costs!! The Tampa locations in general leave a lot to be desired but save the aggravation and a TON of money and just rent from the airport.
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December 2020 by Stephan Engler
I would give 0 stars if I could.Called Tuesday morning. Spoke to a branch representative. Asked for 7 passenger vehicle.Was quoted $86 per day. Gave my first and last name. When wanting to provide my national membership number was told system is down. To enter all of it the morning I arrive for pickup. Asked for reservation number and was told can’t provide right away, because system down. To call back and confirm the number.Called just now and asked if everything is ok.Was told there is no reservation, no car. Was told I may get a 7 seater for $300-$400 per day!I am now going to have to scramble to find a 7 seater somewhere because we cannot afford $2,400 for a weeks rental car. Or maybe I just tell two of the kids coming they have to stay home now for our trip!Was very concerned on Tuesday when I was told there was no reservation number because system down but was glad to have found an option to take extended family with us. But I made the mistake of trusting somebody that they would in fact not lie to me.Beware of this location! I have never experienced anything like this in my life. I will now go find which of the kids we won’t be able to take!What a JOKE!
