Omaha Steaks is a business known for its tasty food and great service. Customers report having the best burger they ever had, grilled to a nice, crusty perfection while staying juicy. The ribeye crown is called the best cut ever. The food receives praise, though some note very small portions. The potatoes au gratin are well-liked and ordered again. Service is frequently highlighted as pleasant, helpful, and knowledgeable. The store manager is consistently described as nice and has provided excellent service for over a decade. Staff members are noted for being friendly and polite, creating a positive experience that encourages purchases and return visits, such as for Easter. A military discount is also offered. While most feedback is positive, some customers did not appreciate time-consuming upsell attempts during ordering. There can be occasional problems with a package, but these are resolved with great customer service. Overall, customers are pleased with the products and service, and many plan to order again.
Had a problem with package. Called customer service and got a hold of Michele out of Houston. She was great. Every thing I would want in my customer service; polite, knowledgeable, and friendly. Great service all around.
December 2023
Food is tasty but very small portions. I did not appreciate the time-consuming 'upsell' attempts by the rep who took my order.
November 2023
I have been going to this store a few times a year for more than a decade. The same lady has been managing the store for all of this time. She is always pleasant and helpful. I've always been pleased with the service and the products.
