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February 2024 by Danger Santana
I found good service and not to mention the price, it was excellent.
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January 2024 by Kareen K
I returned their truck on time and they are trying to say that there was damage to the truck. I did a walk through with the technician upon my return and there was no damage when we did the walk through. They charged my card twice. Once for the rental and another time for damages. Again, there were no damages. They are crooks. Do not go here unless you want to get ripped off.
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December 2023 by Ruben Rivera
Mrs. Cozette is very friendly and professional.Easy pick upEasy returnPleasure doing business with you!Highly Recommend
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September 2023 by Carlos Larco
horrible, they gave me a dirty truck and charged a cleaning fee for it. scumbags
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July 2023 by Norman Schlact
Antonia Elliott was wonderful to work with. She was knowledgeable, friendly, helpful, and professional when I rented my trailer. She made the process very easy. When I picked up my trailer, it had not been swept out, there was a severe ant infestation on the underside extending onto the connecting trailer arm, and one of the tires had a nail in it. The staff cleaned the trailer and changed the tire, but didn't address the ant problem. I would rent from this location again if I could work with Antonia again.
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July 2023 by Josh Reed
Waited over an hour for propane counted 9 + people working and apparently only a couple are trained for propane u hit button for service and it either doesn't work or everyone ignored it 15 minutes just to get asked oh you need propane . I answered yes that's y I'm parked here
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June 2023 by mrdjcannon
Do not ever give them your credit card number they will copy it down and they will do reoccurring payments on your credit card without your permission they are thieves
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May 2023 by Teresa Holley
I ordered a trailer hitch and parts to be installed, it took a week for th parts to come but was able to get an appointment for installation the day before I was scheduled to move my daughter to Virginia. My appointment was for 1pm and they had called the day before to confirm, so I dropped the car off early as the location is right by my work. I get a call at 2:30 pm and they tell me that they can't install the hitch today because there installer didn't come in. So I went and pick my car up and when I get there I see there is a car in the installation area with the back of the car on lift. I don't know if they over booked or what happened but if they had called earlier I could have tried to get the hitch installed somewhere else. We have cancelled the move for this weekend, I had my installation charges refunded and I will find somewhere else that is more professional to install my hitch. I will say that the person helping me was very professional and courteous. But overall I am frustrated and disappointed.
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May 2023 by MyName IsNext
True Pro's When I called spoke to Mikayla she let me know that a washer & Dryer could fit into the van & was reassuring that it was as good as truck she made an appointment for me to come in.When I got to UHaul spoke w/Jeanette Elliot, explained to her my concerns she let me know that everything would be just fine. Showed me 2 vans explained in detail what concerns other customers had btw were the same I had. As finished up my the rental agreement.I mentioned to her that Mikayla was the reason I came to there location.Found that is her daughter both are true Pro's & the company is very lucky to have both of them work there. She put a smile on my face as I drove offIvan was helpful so calling in on getting info about gas fuel.When returning Andy check me back in. I filled topped the gas off B4 giving it back.They definitely do things right way here. I recommend them to folks that want a simple way of moving anything.
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May 2023 by Eviki Sorits
The female sarcastic pathological phsyco that answered the phone was a total turn off may intent find this low vibration filth serving one more satanic corporation with laws of the laws of intent would give it a zero bu5 had to rate it never again would use p*** hal
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May 2023 by Marina Garcia
Friendly service, no issues at all. Renting a truck was a breeze
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April 2023 by Teresa Brinker
I ordered a trailer hitch and parts to be installed, it took a week for th parts to come but was able to get an appointment for installation the day before I was scheduled to move my daughter to Virginia. My appointment was for 1pm and they had called the day before to confirm, so I dropped the car off early as the location is right by my work. I get a call at 2:30 pm and they tell me that they can't install the hitch today because there installer didn't come in. So I went and pick my car up and when I get there I see there is a car in the installation area with the back of the car on lift. I don't know if they over booked or what happened but if they had called earlier I could have tried to get the hitch installed somewhere else. We have cancelled the move for this weekend, I had my installation charges refunded and I will find somewhere else that is more professional to install my hitch. I will say that the person helping me was very professional and courteous. But overall I am frustrated and disappointed.
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April 2023 by Dre
My experience started out a little rocky as I was supposed get my hitch installed Tuesday morning, later to find out the parts hadn’t arrived yet despite me requesting installation 3/9. Anyway it’s now Friday and about 4hrs later, my hitch is now installed, by William. Cool and professional dude. Although there is a small waiting area and can be expanded, I was grateful as Hector and his partner made me comfortable during my long wait offering water, etc. They all were knowledgeable, kind and professional regardless of how busy they might have been. I’m excited for my next trip.
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January 2023 by Moe Daoud
FRAUD! They charged me for two additional days of trailer rental when I only rented it for a day and I had it returned same day. It took me a week to have them fix this mess and they wasted so much of my time.
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June 2022 by 333 Dtbx
I just rented a 10ft box truck and they tell you one thing and it’s something else when your out. They should really change the $19.99 sign as well, when you get done with all the bogus fees they put on it comes out closer to $100. They went over the “return” policy, when I go to return the truck the website wasn’t working. I called the service line (2hr wait), they make the process so complicated. So of course I played around with the website, and it said I was complete. Took an additional picture of the dash because the website didn’t ask me to, and I still got charged $20. These places are ridiculous and make it hard for you to even want to work with them. I will not be using this location again.
