U-Haul Moving & Storage at West Waters Ave offers a generally positive experience for customers looking for moving solutions. Many reviews highlight the excellent service provided by the staff, who are described as kind, knowledgeable, and professional. Customers appreciate the quick and efficient process for renting trucks and trailers, with several noting the cleanliness and good condition of the vehicles. However, some concerns were mentioned regarding the gas tank not being full upon pickup, which can lead to challenges in refueling. Additionally, there was a reported issue with an unclean trailer that had an ant infestation, although the staff did address other maintenance concerns promptly. The team, including specific staff members, received commendations for their helpfulness and ability to reassure customers about their rental choices. Overall, despite a few minor issues, customers recommend this U-Haul location for its friendly service and straightforward moving solutions, making it a reliable choice for those in need of moving assistance.
Manuel was a delight to deal with. His customer service was exceptional and he made the rental process easy and quick.
July 2026
Manuel is super helpful I spent 45 minutes at the store because their Internet was down. He helped the best he could and had a great attitude. U-Haul needs to update their technology .
May 2025
Easy I had a bit of a hard time with check in on my phone but was able to get help easy in and out
