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June 2025 by Chris “Hawaii APNSB” Staton
Service was Great! 🤙🏾
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April 2025 by Jeffrey Brown
I would just like to thank all the people who worked there. Especially the lady who was interested in the nice artwork at the gentleman had. This is a long overdue thank you I have been in an accident and have brain damage. I needed to Send papers. She was a great help for doing this and helping me. Thanks everyone have a blessed day. PS highly recommend this place to anybody that needs to get the job done right
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December 2024 by Ciara Jenkins
Wish I could give these Ladies 6 stars! Elie, Vanna, and Sabrina are top tier Reps! Karissa is doing an amazing job as manager of this team! I was in the store twice in one day and both times, everyone had a beautiful disposition and the Manger Karissa even assisted a customer who was potentially being scammed by a company. She went above and beyond her role. Seriously a dope ass team at 5509!
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December 2024 by Michael Anderson
I have been a loyal customer of this UPS store for nearly 10 years, but my recent experience has me looking for an exit. A UPS store has a few purposes, the most essential of which is sending and receiving packages. Really, at its core, you GOT ONE JOB TO DO. Yet, this store managed to fail spectacularly at that basic task.
They received my package properly—a computer I had ordered—but then gave it to another client! And if that wasn’t bad enough, they went out of their way to help load my computer into the other customer’s car. This isn’t just a careless mistake—it’s outright negligence.
To make matters worse, the staff treated me as if I were the inconvenience while they scrambled to track down the person who now had my computer. The lack of accountability and basic customer service is appalling.
Over the years, I’ve noticed a sharp decline in service quality and attention to detail at this location—from massively reducing access hours to staff closing early to the notary being unavailable, and so on—but this incident takes the cake. My recommendation to anyone considering using this store: It is not worth the extra you pay over the Postal Service! Stay away!
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May 2024 by Robert Newpoff
I have been very happy with this UPS Store since I have been here. Great service and very nice people.
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March 2024 by William Bowdoin
Jessica 189250 gave me great customer service
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April 2023 by xander luber-decena
ON AIRFORCE BASE. only for air force. very rude
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September 2022 by Rachel Bond
Overpriced - $2.00 to print a piece of paper
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July 2021 by Dr. Michael Brand
I come here a lot and always have a pleasant experience. Staff is very friendly.
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April 2021 by S. Alex
Wow. Karissa was AMAZING! I watched her handle customer after customer. Multi tasking! She kept a positive attitude and had fabulous customer service. I was worried when I pulled up and 6 people were waiting outside but she was rocking n Rollin thru the group. Surprised she was by herself on Saturday, 3 April but no problem for her
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December 2020 by Deb Bell
There isn’t anything they can’t do!! P O BOX..Mail, wrapping , passport, fax, funny cards, hugs& smiles! , copies, returns, Notary, they make SIGNS, business cards & prayer cards they& send & receive our precious cargo !! We LOVE THEM!! Great staff they help with ANYTHING! Daily smiles!
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October 2020 by HAROLDNDEB AURORA
VERY CUSTOMER ORIENTED! Always helpful& smiling! EASY IN& OUT For our daily mail or the big jobs ! Also Great for Notary, Fax, Printing jobs & easy Amazon returns! THEY DO IT ALL & MORE! WHILE SMILING?
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May 2019 by Cris L
Great on-base location! Awesome customer service and friendly employees. Plus, love that we are supporting a business that supports the military. Thank you UPS team for all you do!
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January 2019 by Saavik Boomgarden
Come here on average about once a week with 10 or more packages. Employees are always pleasant and customer service oriented. I love that I can also take my USPS packages here as well. It makes my shipping process a breeze. I highly recommend!
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December 2017 by Nathan Boeger
Convenient. Pricey.
