The Verizon store at 2223 N West Shore Blvd, located in International Mall, offers a friendly and helpful in-person experience for customers seeking wireless services. Customers appreciate the exceptional customer service provided by the staff, especially a representative named Kyren, who is described as patient, professional, kind, outgoing, and knowledgeable. Many reviews highlight Kyren’s willingness to go above and beyond to ensure customer satisfaction, helping with upgrades, explaining bills and fees, and finding the best deals. Customers have left positive feedback about their experiences, noting that they often leave with new phones or plans after helpful and efficient service. The staff’s attention to detail and genuine care create a smooth, enjoyable process for those shopping for the latest devices or accessories. Overall, the store is highly recommended for its outstanding customer service, knowledgeable staff, and a welcoming atmosphere. Whether upgrading an existing device or exploring new plans, visitors can expect a positive experience backed by dedicated and caring representatives.
Isa and Josh were EXCELLENT!! We had a tricky situation trying to figure out and they were so patience and easy to deal with. The general manager was also fantastic and I would recommend them a million times!
January 2026
Kyren is a fantastic Assistant Manager. He was able to help me save money on my bill and my upgrade and showed what it means to go the extra mile with a customer. My greatest thanks go to him and trust me when you work with him everything will go right.
December 2025
I purchased my phone a few months ago with Nick as my salesman. When I had questions about transferring something from my laptop to my phone, I was able to talk with Nick. He was patient and talked me through it. Thanks Nick.
