PNC Bank’s Temple Terrace location in Tampa Bay is recognized for its friendly and professional staff. Customers appreciate the team, especially the branch manager, who consistently goes above and beyond to ensure customer satisfaction. The staff, including tellers like David and the branch manager, AJ, are known for their kindness, patience, and helpful attitude, even during difficult times. One customer, who has been banking there for over 15 years, shared that despite facing personal hardships and banking issues such as deposits not clearing and high interest rates, the staff remained supportive and polite, making the experience more manageable. The branch’s team provides a welcoming environment, with small gestures like offering lollipops that leave a positive impression. However, some customers experienced wait times, especially during appointments, which could be improved, and there was feedback about the need for better customer service from certain staff members during busy periods. Additionally, a customer faced a minor ATM issue with their funds, but staff responded quickly and helpfully to resolve it, highlighting the care and attentiveness of the team. Overall, PNC Bank at Temple Terrace is seen as a caring, professional, and customer-focused bank that strives to make banking a positive experience.
Very professional and knowledgeable with any situation you may have and banking with them is an excellent service
February 2022
The ATM near the teller window didn’t return my funds fully and made me panic a bit , the staff was very nice and helpful with resolving the situation asap allowing me to calm down ?I love the care they put into it! ThankYou !
July 2020
Great smaller bank with friendly, resourceful staff. Same crew has been there for several years and their experience and know how shine through. Ive been with this bank for over three years and it is by far the best banking experience I have had in over 20 years hands down.
