PetSmart is the largest pet supply and services retailer, providing a wide range of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. With over 10,000 products available in stores and online, PetSmart aims to meet all pet needs. Customers can shop online and pick up their orders at local stores within two hours. Select locations also offer services like dog training, grooming, boarding, and adoption. Many customers appreciate the grooming services, noting that the staff is attentive and kind. One customer shared a positive experience with a groomer who was great with their picky puppy, resulting in a happy and well-groomed dog. However, some customers expressed concerns about pricing discrepancies and longer-than-expected grooming times. One customer noted a surprise increase in their grooming bill and suggested that PetSmart should clarify price changes on their website. Another customer was disappointed to find online items listed as in stock were actually unavailable for pickup. Overall, PetSmart is viewed as a helpful store with knowledgeable staff, although some customers have raised issues regarding the grooming process and inventory accuracy.
I have to write a review today because we going many times to this PetSmart. And I have to say the lady at the cash register her name is Shawna is ALWAYS soo friendly helpful and very professional. In one word AMAZING!! I like to go there.
April 2026
Great customer service. Friendly staff. Great deals on food. Clean store.
March 2026
We did training in the Trinity location with Alondra and she was absolutely phenomenal!!! I was convinced my dog was dumb as a box of rocks. She has learned so many useful habits. Alondra was so kind and patient. I can't recommend her enough. Thank you!
