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September 2023 by Lee S.
their rental people stole my money didn't extend them when I ask and charged late fees
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April 2023 by Douglas Nettles
Guys got to clean operation got great service the bathroom is clean very accommodating it's just that the cultivator didn't work for us it was too big for the area we needed other than that when we need a piece of equipment we know where to go thank you
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April 2023 by Harum Scarum
1450 E Altoamonte Dr Best Rental Center ? This was the worst experience I ever had with a moving truck rental it cost me double. I had to rent another truck a few days later.Richard, the elderly man, was the worst.Complete disrespectful yelling and threatening to overcharge me laughing at me expressing over charges i didn't agree to adding services i didnt ask for, not going over the contract, refusing me proper a full customer services and proper contracting.My rental just to go through the process took at least 4 hrs.Not to mention Richard called me and told me they didn't have the truck i wanted, but they had another truck I could use. When I arrived to pick it up, one looked at me without even knowing who was years was turned away.Richard was more concerned that i was getting a great deal online and completely changed my reservation to charge me more. Then, express that he can't change it back. He didn't know how. I called customer service, and they instructed him to call team membership to be instructed on how to after him walking away going back and forth he finally called them an gr later and was giving them a hard time.There is a man there with 1 (uno) dread lock in his hair and a rotten mouth he looks like he is in pain and behaves angrily.Budget corporate was not that great after dealing with them for a week. I was not properly compensated after taking so many losses, had to postpone my move, and was disrespected. Took a loss on the movers I hired for that day.They actually asked me to drive to another city to pick up a truck and pay for the travel myself.WORST EXPERIENCE EVERY. I SURELY DEVELOPED PTSD FROM IT. Liertaly made my son record the entire incident. I couldn't believe what i was experiencing.Pull your contract. This place is a bad rep.Later in the week, Richard called to apologize. I was shocked. Confused how you treat people that way it literally 2023. Unacceptable
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February 2023 by Mariane S.
I booked a 12 moving truck (443 cu. ft) and when I went to pick it up they said it wasn't available and they gave me a cargo van (357 cu. ft) I said it wasn't the same size and price. that the one I had booked was bigger and more expensive, the man who gave it to me said no that they were the same and the same price. I needed to move that day so I had to take the van and then hire someone else to move my fridge! in short, I suffered losses for renting with this company, I do not recommend
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August 2022 by Jennifer T.
I'm so frustrated with this company. My parents went to Budget at international Orlando Airport to rent a car. At first, they had to wait 2 hours to be attended and the guy told them that they're NOT allowed to use their personal car insurance, which was not true based on their terms and conditions that we saw on their own website. My parents with no options because they already paid for the rent with their flights had to pay $35 extra per day. I called them to try to solve THEIR issues and they told me that there was nothing they can do through the phone and told me to go back to airport and try to solve my problem there. My parents are 4 hours away from there and they can't go before the date that they return the car. So, I'd never recommend this company to anyone. They do not provide any help to their customers.
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July 2022 by Austin Wilson
Gave us a truck that had the check engine light on immediately, didn't send a mechanic until 2 hours before we were set to drive across the country, so everything was already loaded. Whatever you have to do, do NOT use Budget.
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May 2022 by Mike O.
We rented a truck to move my mother's belongings from Florida to Oregon. The truck ran well, but had some issues such as water leaking into the cab when it rains, the headlight was barely hanging on. The most important thing to be aware of is that most car insurance doesn't cover commercial trucks and if you don't upgrade before you rent, they will try to charge 538 dollars extra just for the insurance. They don't tell you this until you come in to pick up the vehicle. Kind of shady business practice as they know that you probably won't be in a position to upgrade your policy on the spot. Thankfully, Geico did just that for me and I paid $5.11 instead of $538.00. They need to be much more upfront about these things.
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February 2022 by Z M
Great place to rent not abusive in prices. Very profesional
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January 2022 by Mrs B.
Nasty dirty truck inside and out. Looks unkempt and not sanitary. I have been scrubbing with wipes. Broken vents, nasty cup holder. Uncomfortable and never again!!!!!
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September 2021 by Falmata I.
Please Avoid this location! I made reservation 5 days ago for 12ft truck and stayed in hotel took Uber to location I went there Friday 9/10/2021 at 6:50am the moment she see me I saw some cargo van I asked why you guys don't give me cargo van she said yes I am about to give you bc 12ft truck customer didn't return the key she said. Ok know when She about to give me the truck I gave here my Expired DL and Renewed paper she said she want give to me. I was very frustrated bc I have both paper and Plastic dL she refused I said let me talk to your manager she was said something to him with Hispanic and replay the same thing to me. Know she told me I have to call corporate office I called they told her to give me the truck she still refuses me saying that is policy I was really upset finally I called U-Haul and paid double price left the location if I don't get a truck I will sue this company! But I am lucky I got U Haul the worst, customer service mean employee I regretted I have gave a business to this company for the last 10 years. After know I will never use them again if you need truck go to Penske and Enterprise they charge little more but it worth it.
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September 2020 by Glenn Ruperto
Rented a 16' had no troubles, nice smooth ride.
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August 2020 by Veggie Mor
Good customer service.
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July 2020 by Steve S.
If I could give zero stars, I would!!!! I reserved a truck on Monday, for Saturday... I double checked on Thursday night just to be sure I still had the reservation, all was good. Today I went to pick up and they informed me that they 'tried calling me yesterday' and they rented it out to someone else! I could not believe they did that. I asked if they left me a message or an email and they just said 'well no'. These people do not care about your business. I rarely ever leave a bad review, but they definitely deserve it. ZERO STARS
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July 2020 by Fungi Retro
Not a place I recommend! Uhual is way better.
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July 2020 by Renaldo Begum
Worst customer service. Nobody know what they are doing.