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March 2024 by Quantavius Tillman
This Firestone location is absolutely amazing. I've never experienced such custom service. This location should be the model for every location. Justin Clark and Julian took care of me. Please don’t take my word come check them out. You'll be glad you did
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March 2024 by Susanj Muscarella
Had a nail in tire! No appointment they took care of me quickly and I thank you for that!
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March 2024 by Jacquelyn Davis
Best auto shop experience I’ve had. Our car’s check engine light went on while visiting for the weekend. We were so thankful that they were open on a Sunday and made room for us on the schedule. Luis, the manager, made the experience that much better. He is very knowledgeable and has a wealth of experience in auto repair. In addition, he took the time to thoroughly explain to us what the mechanics found in a way we could understand. Communicative, thorough, transparent, knowledgeable, honest — all the things you could want in an auto shop. We’ll be looking for a Firestone in our local area. Thank you Luis and to the mechanics working earlier today!
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February 2024 by julian bright
Luis got me right helped me save a couple $ and was nice and helpful through whole process.
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February 2024 by {Riding BLESS}
The team at fire stone did a great job!!Also being honest and helping with the price.Thank you Luis and Lex!!!
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February 2024 by Brook Julias
The price I agreed to was much less than the total once work was completed because they failed to mention that the initial computer diagnostics would be added on. When presenting the cost for approval of work, it needs to be made clear what is being quoted. In my case, my wife was 3 hours away from home and the work needed to be done. However, it feels like shady business practices not to be upfront with the total cost.Speaking with my local Firestone dealer, he said that they would never add the computer analysis into the final bill if the work was performed onsite.
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February 2024 by Renda Haynes
I want to share my experience with this Firestone. Manager Justin deserves a high five. I appreciate that he went above and beyond by fixing a problem that wasn't his stores fault. He was quick to get my car in and help me. After repeat attempts at a different Firestone that kept giving me the run around. I am now making this my NEW mechanic shop. Sales Julian is also very kind and listening to me with my problem and helping me. I am leaving a happy customer and I do recommend this Firestone on East Colonial Dr.
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February 2024 by Amanda Marty
Staff is incredibly helpful and always super kind. Never had issues here and try to be a regular.
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February 2024 by Tess Sheely
Service Manager and his staff were very attentive to their clients. Very courteous and knowledgeable, my problem was easily recognized and was resolved in a timely manner.
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February 2024 by Jack Armas
When I dropped off the car, the front desk gentleman, Aaron said they would call me up with a price and estimated time of completion. I got a call the next day and was given the estimate for replacing the rear engine mount. I got a call that afternoon stating the car was ready. I arrived back at Firestone and paid my bill. When I attempted to give the mechanic a tip, he replied "why are you here? I have not fixed your car yet." Aaron apologized and explained it was an error on their part. I went back home and waited for the call. I got a call back stating the car needed another part but that I would get it at cost. The 'at cost' part was a mopar part that I could get for $53. Firestone charged me $100. When I picked up my car, they had forgotten to install the bottom shielding liner that they left inside my car. I had to wait another 30 min while they put the undercarriage liner back in place. Needless to say, this was not my best experience.UPDATE: The manager for this store called me and he was extremely courteous. He wanted to make it up to me somehow. However, I explained to him it was not about getting a discount, freebie or a coupon. I just recommended that he reiterate to his team that they cross their T’s and dot their I’s going forward. It’s not fun going back and forth to an auto shop when your car is not truly ready. TY Firestone for acknowledging this gap
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February 2024 by Kris Klein
Really good customer serive provided on my visit.
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February 2024 by ROBERT VENINGA
Question 1.- It would have been a 10 but there was a problem with the wiper blades they had in stock so, they had to order some to be delivered which took quite awhile to be delivered. Then the Front Desk person was busy at the time with another customer checking out and time consuming phone calls so, it took a long time to get them back to the Service Technician. After all of that the service tech finds out after opening the packages, that one of them was already broken in the box.Question 2- As a long time customer I know that these things sometimes happen (Murphy's Law), and the crew there at the Union Park Firestone are the best in the business for my dollar and a lot of them I know on a first name basis.
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February 2024 by Cris D
They got it done
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February 2024 by Tim DeChane
I purchased a lifetime alignment package for my vehicle, I have been in here at least 3 or 4 times to have my vehicle aligned. They have been nice people. I've gotten my car in and out quickly, and they road test to Verify my staring wheel is straight. My tires last,tells me they did a great job! ?
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February 2024 by Janiel Laureano
I want to write this five star review to do recognize two young men named Jackson and Aaron. So today I needed an oil change for my car last minute. I called the location to see if they can come take care of me and they confirmed that they could come in then definitely take a look at it and give me an honest perspective on what to expect, which I really appreciate it. one was working at the front desk. The other one was working as a mechanic. They helped me as a team and gave me the best experience I’ve ever had at Firestone. This location is the best!
