Chase Bank has mixed reviews from customers. Several customers praise staff members like Zaria, Serenity, and Marva for their friendly, attentive, and professional service, making customers feel valued. These employees are highly appreciated for their helpfulness and positive attitude. However, some customers express frustration with the bank's scheduling and wait times, noting that staff can be slow or unhelpful at times. Others mention fees and the need to close accounts due to job-related issues. Overall, while the staff often provides good service, customers also highlight concerns about wait times, staffing, and fees.
Just left Chase bank and was taking care of by Zaria and Serenity, man these two ladies made me feel like I was the only customer there. If I could give them 20 stars I would. Take a bow ladies yall deserve it.can tell they had nothing to do with that 2.5 rating.
March 2025
Always cash my cheeks here but today they gave me the runaround so I just left looking for excuse no to cash cheeks??
October 2024
I have multiple accounts with chase, mortgage, and business account. They still continue to charge me fees for everything regardless of the banking relationship we have. I would not recommend opening an account with them at all as everything seems to be about money, ironically.
