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February 2024 by Anne Mckiski
Ordered something online and credit card was charged. Went to drive and pickup, was told it was not in stock? Update your inventory online and please don't inconvenience people this way! Thank you!
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February 2024 by Katie Lowrie
Good for dog and cat food, and basic pet supplies, not so good for actual animals. When we started our aquarium, we got some of our fish from here, and all of them died within a couple months. In comparison, the same kinds of fish we got from a dedicated aquarium store are alive and thriving at 6+ months. This is not at all a mark on the employees, this is a corporate thing! The staff here love animals, and have little to no control over what animals they receive, but do their best to take care of them. Occasionally you’ll find someone who’s got a particular specialty and can give some really good advice. However, they’re chronically understaffed, and have a high turnover rate, there’s little to no specialty training on how to care for anything other than dogs and cats, and a lot of their information on that is coming from Brand reps who are pushing them to sell their products. Get info from your vet on what food is right for your pet, and then come buy it here for a good price. If you’re just starting out with a new pet, get startup supplies here, but if you really want to make sure your birds, reptiles, or fish are getting the best care, go to a specialty local store instead of a big box chain.
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February 2024 by none none
Deceptive sale advertising
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January 2024 by Lynn Nelson
Employees walked by me without asking if I needed help.
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January 2024 by Joel Greifzu
We have spent well over a thousand dollars trying to cure an issue that all started with fish from this store. We have 4 well cycled planted aquariums. Zero ammonia Zero nitrite, nitrate of 25-30. Ph of 7.6. Kh of 80 GH 75. I could go on with my parameters. Anyhow our tanks had zero issues until we brought home fish from this store. We have had ich in two tanks now. Both started after the addition of their fish. Hundred of dollars in dead fish, water, and treatment. Not to mention the heartbreak of our children. I should have known when I saw dead fish in their tanks. Their branch in Englewood confirmed that this store knows they have ich and doesn't tell customers. Don't be fooled by their response. They do nothing to make right.
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November 2023 by Dennis Pannullo
Helpful staff
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November 2023 by Beverly Clark
Recently, I tried to return cans of cat food. I had put my sick cat to sleep the week before. The male cashier said I needed a receipt, which I no longer had. He refused to give me cash. He would only offer store credit. I explained that I had no use to purchase anything if I lost my only pet. He did not care or offer any sympathy. This store has poor customer service.
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September 2023 by Heather Moon
We had a situation with food we purchased for our dog. When we brought the food back to return it, we were welcomed in the store by Jessilee. We explained to her what had happened and she went above and beyond. She was very concerned with what had happened and was very sincere. She is definitely someone you want working in your store! She knows how to take care of customers and their needs and you can tell she really cares about your pets ?♥️
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September 2023 by William Mitchell
Great store! Nice employees! I get all my pet stuff here!
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September 2023 by Amanda Johnson
Very nice and helpful employees with my pets needs. Shop here weekly for pets items.
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May 2023 by Iliana Lewis
so today I couldn’t help myself and buy a beta fish. Because it looks like it was on his last limb. I don’t know who’s doing this, but this is disgusting. They have absolutely no water they are suffocating. It’s disgusting.
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May 2023 by Laurie Colbert
Very helpful staff and great product selection
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May 2023 by Don “Mizterboston” Morgan
I found the place expensive and the staff didn't have much if a clue. I can read a box, that's all they did for me. I Googled the info, and found what I needed much cheaper elsewhere.
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February 2023 by Dianna Aud
Had to go to this location as the one in Englewood won't be reopening until April luckily pet supermarket has it all I usually go to PetSmart but that's a 30 min drive will have to make this my primary place for pet supplies while I'll be in town for a couple months. Friendly staff & lots of cute pets for adoption love the fluffy bunny not that I need any more pets but love to look!
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January 2023 by Spencer T.
I had came in to return fish that i bought 3 days ago. i cannot tell you how incompetent this store is. nobody was at the desk when we walked in, so we had to go to the back. there was a shift manager in the back, corey, who could care less about people. he told me that "usually we don't do fish returns, just exchanges but i'm only gonna do it once because of courtesy to you." i'm from the north and i cannot tell you how many people tell me i can't do returns even when i purchased a product in store WITH a receipt. that is a complete lie made up because i had returned actual fish here before with a real store manager. then i needed other fish, labeled feeder guppies. i needed females because i have too many males and it would be irresponsible to get more male guppies just so they can fight. i was refused service to get fish, i was told "we can't do that because our manager says we can't custom catch fish" which is also a lie because the previous guppies i got from this location, a MANAGER got me the specific guppies i requested. honestly, corey was too lazy to catch fish and just because he was labeled "shift manager" he thought he had the right to tell me all these made up unbelievable rules. refused me service because he felt like it. told me "we don't do fish returns" which is a lie because their policy states if purchased in store, we have 30 DAYS to return product. i'm extremely disappointed, i will be going to pet supermarkets sister location where the employees are much more accommodating.
