PNC Bank provides friendly and knowledgeable service from its staff, with many customers using the bank for decades for all banking services. The experience is often described as outstanding and above and beyond. However, some customers note significant issues with wait times at the drive-through, which are frequently described as ridiculous, and occasional ATM outages. The staff handles difficult situations professionally and cares deeply about customers and their coworkers. While some negative feedback exists, it often pertains to matters outside the workers' control, as the employees themselves are consistently polite and helpful.
