-
October 2023 by Skye
I felt compelled to leave a review on Trustco in Venice - specifically the branch manager, Mark Cooper.What a difference! I have banked at many different places and finally I am being treated with respect!Thank you, Mr. Cooper for your professionalism. We are so happy to find a bank such as yours!Keep up the good work!We will see you soon, and my son is so excited to open his first checking account!Thank you again for all you do!
-
October 2023 by Janet Ramsay
My experience with Trustco Bank and Mark Cooper was great. Mark explained all areas of the mortgage process. He is personable and professional. This is my second experience working with Mark Cooper. He is very knowledgeable. Great customer service at this bank. Mark, Lisa and Jordan make a great team. I recommend Mark Cooper and Trustco Bank for all banking needs.
-
October 2023 by Sandra Dolan
I had a great experience with Mark Cooper. He is the most knowledgeable and caring manager I have ever met. He takes his time to make sure we are getting the right account for any situation. He is definitely a 5 star guy.
-
October 2023 by nora krasowski
M. Cooper. The rudest manager.If telling a customer that they must not have common sense and not understand basic math (when I’m a year away from graduating with my Accounting Degree) is in the handbook of acceptable customer service—- thenM. Cooper is the man to see.If telling a customer that they cannot check the funds of a check because it’s a Saturday and no one else is open (yet I went to another branch and the manager there was able to check the funds just fine) —- then M. Cooper is the man to see.If complaining about another manager at another branch, so the customers in the bank can hear you; and then coming out of your office and taking the frustration out on the customer—- then M. Cooper is the man to see.If you would like to get yelled at, as a customer, when you leave the bank—- then M. Cooper is the man to see!!Shame on you. Maybe this is not the industry for you—- maybe any industry that deals with people… is not the right one for you.
-
October 2023 by Dr. Finolia Idahosa
I love going to Trustco bank, the customer service is great, the manager Mark Cooper is amazing, friendly and very professional. I like the small townhome feel. I highly recommend going to Trustco bank.
-
April 2023 by Brian McCarthy
It has been a pleasure working with Mark Cooper. He is very responsive, friendly and makes the mortgage and approval process as easy as possible. I would highly recommend him.
-
September 2022 by Ted T
For the past year that I've been communicating with Mark, he's been fantastic. I'm having issues with a builder, not Mark. I've been trying to get a loan application in, but the builder isn't doing what he should. Mark has been communicative, direct, knowledgeable and above and beyond supportive, even without me being his customer yet. He works like a dog. I was with him the other day for 2 hours as I watched a slew of emails coming through on his computer. He always makes the time and is sincere in helping people to the max. He knows his product very very well. Highly recommend.
-
March 2022 by Patrick R.
We were customers at Trustco in Albany NY about 15 years ago and had a couple accounts with them. Due to a couple bad experiences with them we closed those accounts and went elsewhere. Fast forward and now in Venice Fl, as snowbirds, it seemed very convenient to open accounts with Trustco to have easy access to cash from both locations. We've had nothing but bad attitudes and NO access to any money, even after we see checks have cleared. The managers doesn't return calls and when my wife went in to speak to someone, they were incredibly rude and acted like she had no rights to the account even though we added her to the account the prior week. We showed them that in their own paperwork, we have rights to take a withdraw, but they won't even follow their own procedure and have basically taken our money hostage and have no apologetic attitude for our inconvenience. If you have another bank option..... Please for your own sake, consider anywhere but Trustco.....Venice or probably any of them
-
February 2022 by John Beck
My experience with Mark Cooper should have 10 Stars.Supreme Mortgage Knowledge, excellent help every step of the way. Even when my credit report, had a real time mishap he knew how to maneuver. Very professional!! Helene his assistant was also very helpful, and the bank tellers the two Sandy’s are awesome. Thank you Mark, and your entire team. Trustco Bank will be highly recommended to my friends and business associates. Sincerely, John Beck
-
February 2022 by Susan Signoracci
Our experience with Mark Cooper was exceptional. He is very professional. He explained the entire mortgage process thoroughly as he walked us through each step and gave us sound advice. He is very knowledgeable and is a tremendous asset to Trustco Bank. I referred a friend and she felt the same way as they closed on their property. I also want to give a shoutout to Helene who processed our wire transfer. All the staff in the Venice Branch should be commended for their professional and friendly attitudes.
-
February 2022 by Katelyn
I greatly appreciate the support of Trustco Bank in Venice, via my contact Mark Cooper. Mark and his team were crucial to the success and quick turnaround during my home closing process. Thank you!
-
January 2022 by Lori S
My review would be too long to describe all of the positive experiences my husband and I have had working with Mark Cooper at TrustCo Bank in Venice FL. Mark was successful in securing a construction loan for us when other banks were unable. Our building plans were a new concept that required extensive review. Mark spent a great deal of time with us to understand our home construction design while other banks had been unable to see our vision and its future value. Mark went as far as the TrustCo home office to get final approval; he provided them with detailed information by phone and in writing. His extra effort and dedication made a difference. Our loan was approved, we built our dream home, (at a great rate!) and in the end, it’s design concept and current value far exceeds our expectations. Mark is 100% dedicated to his work and his clients. Even on his busiest day, (our unscheduled visits) Mark always greeted us with a smile and genuine interest in us as people first. He’s honest, forthright and trustworthy. A neighbor who also worked with Mark referred us to him and said ‘he’s a good guy, the guy you want’ to get a loan processed, and he was right. We’ve referred several people (including a mortgage broker who referred clients they couldn’t help) to him with complete confidence. The construction loan process was a breeze - bank inspections and payouts were simple and timely. It’s been over 3 years and it’s still a pleasure to see Mark. I highly recommend him to anyone looking for a mortgage.
-
January 2022 by Terry Hiemer
My husband Steve and I were recently referred to Mark Cooper at Trustco Bank by a realtor. We were interested in working locally for the pre-approval process and then for our future mortgage.We met with Mark twice, the second time bringing in all documents he required. He thoroughly explained how the pre-approval letter worked as well as all aspects of how their mortgages are set up. We left at 2:00pm on a Friday and were approved by Monday at 5:00 p.m. What a pleasure it was to work with him. He is knowledgeable, efficient, and personable.
-
January 2022 by Patrick Lawrence
I applied for a mortgage refi on an investment property. 5 months later, after diligently responding to all document requests, I have been informed that the loan deadline has expired, and I must pay a $1,000 late fee to continue. Absolutely the worst, most incompetent service I have encountered in 30 years of real estate experience.
-
December 2021 by Tj M.
Good people. Good service. ATM though needs to be inside. Tellers are wonderful. Always friendly. They have a beautiful Christmas tree too! Well kept branch.