-
March 2024 by Eric Dupee
Smart and fast
-
February 2024 by Monique Hansman
Had a rental from Orlando. Got a flat tire. No spare. Roadside was trying to send me 35 miles north to Melbourne airport because Vero Hertz didn't answer their phone. I went to Vero anyway..5 people working there.. No one can answer a phone? Ridiculous! This is Hertz, a national billion dollar company, and 5 people can't pick up a phone... Side note, my rental was a luxury rental. Left with a Jeep. On the tarmac rental company, and they have no luxury cars? Buyer beware...Hertz rental cars DO NOT have spare tires, and they will charge you for towing.
-
December 2023 by Howie Alli
Great fast pick and had a brand new car with only couple thousand miles on it. Staff was friendly and efficient. Would recommend this location. It is not inside the airport but a building next door.
-
December 2023 by Bettina Bosch
Horrific sales service!! Run from this place!! Alan is rude and tells you to call back in 10 minutes. When you do he yells the entire time you try to make a reservation!!! He is the absolute rudest human being on the phone and hung up on me. No manager is available so when Alan is rude and a total jerk which is always—call the regional supervisor to complain!! I’m renting the car to go to a doctor’s appointment and Alan knew that but instead of being kind he was extraordinarily rude!! No compassion at all!! Just a very rude person who is there for a paycheck only who puts you through hell to rent a car!!
-
August 2023 by Amanda Frederick
Had a wonderful experience w/ Hertz recently. We needed to rent a 3-row SUV for travel purposes and were provided a newer vehicle that was clean and fully updated with blind-spot monitors and navigation. Alan at the Vero Beach location was GREAT and provided above-and-beyond service.
-
August 2023 by Diane Kemp
The guy behind the counter, Alan Nelson, is am abusive rude POS. Told me his name was "Doug". This was a lie. Then he admitted his name was ALAN NELSON. DO NOT GO THERE unless you want to be abused. He turned into a complete prick and left me stranded without a car. I had a reservation but told me I'd have to wait 4 hours to get a car. I told him it was unacceptable and he threw my card back in my face. Absolute POS.
-
August 2023 by Israel Hanukoglu
Vero Beach Hertz Car rental on Cherokee Dr. is located in the vicinity of the Vero Beach Regional Airport. I chose Hertz via Priceline's website for a cheap economy car at $35 per day. At the office of the Hertz, Mr. Alan Nelson took care of my order and gave me a nice Toyota Corolla.Next to the service counter, there is a very rich display of model airplanes.Overall summary: Quick service. Good price. Great car rental.Negative: No pick up service from Vero Beach.
-
August 2023 by Diane K
The guy behind the counter, Alan Nelson, is am abusive rude POS. Told me his name was "Doug". This was a lie. Then he admitted his name was ALAN NELSON. DO NOT GO THERE unless you want to be abused. He turned into a complete prick and left me stranded without a car. I had a reservation but told me I'd have to wait 4 hours to get a car. I told him it was unacceptable and he threw my card back in my face. Absolute POS.
-
August 2023 by Amanda B
Had a wonderful experience w/ Hertz recently. We needed to rent a 3-row SUV for travel purposes and were provided a newer vehicle that was clean and fully updated with blind-spot monitors and navigation. Alan at the Vero Beach location was GREAT and provided above-and-beyond service.
-
August 2023 by asa maddox
Friendly staff but the cleanliness of the car could’ve been better. I rented a 2019 Honda CRV good on gas and very fuel efficient. Would definitely rent from them again if the car interior is clean.
-
August 2023 by Sheldon G.
DO NOT RENT FROM HERE!!! THEY ARE OPENLY ABUSIVE AND RUDE AND WILL LEAVE YOU STRANDED. After making a confirmed reservation through AAA Auto Club, the agent behind the counter kept me waiting a half hour and then rudely told me he would not have a car for me until 1pm. This was at 9am with a confirmed reservation. He said "too bad" and rudely threw my credit card and license back at me! He physically threw them at me!! This agent, Alan Nelson of Vero Beach, then lied to me with a smirk on his face and told me his name was "Doug", until I took one of his business cards from the counter and he told me his name was really Alan Nelson. What an absolutely rude, nasty piece of work this guy is. This sh*thead actually went from zero to 60 to a complete psycho and told me to leave. I had 4 bags including a laptop and had to get to work. He wasted my time and then blamed me for their incompetence! I will never ever use this rental car agency again anywhere in the world. When I told him I wanted to speak to his manager, "Doug" he laughed at me and told me he was "on vacation" when I could see the guy in the other room. I WAS STRANDED THERE with 4 bags and had to get to work. I had to stop my planned car repair and take my car back from the shop to get to work. WHAT AN ABSOLUTE DISASTER THIS PLACE IS. This guy is a nutjob and left me stranded at the airport. HE SHOULD BE FIRED IMMEDIATELY. I WILL NEVER EVER USE THIS AGENCY AGAIN, AND I SUGGEST YOU DON'T EITHER.
-
July 2023 by Lynn Garcia
The counter person I saw was a lot better than the one before. He wanted to make sure I was pleased with the car I was getting. He went over the car with me and was very nice when I returned the car.
-
June 2023 by MB M
Customer service is a joke here. Rude bunch of boys, We won’t call them men. Need some soft skills in this joint. Stop talking about customers when others can hear, highly unprofessional. Never again.
-
May 2023 by Nancy Beneduce
Great service & staff every time I come here
-
April 2023 by wes siekman
I reserved a vehicle online 3 weeks before pickup and when I showed up to pick the vehicle up they didn’t have and vehicles available. On top of that they gave zero effort on helping me find a another vehicle at a different location after I asked. This is the second time this has happened at the same location. Very poor customer service!
