Metro by T-Mobile provides a positive customer experience with fast, helpful service. Customers appreciate the quick and easy process for new phones and service, often leaving the store happier than expected. Staff members like Andre and Nick are praised for their kindness, efficiency, and excellent customer service, with Nick notably helping with phone charging and providing the best service some customers have ever received. Assistant manager Titiana is recognized for her great customer service, solving problems effectively and displaying understanding and character. Customers also highlight the helpfulness of staff like Lee and Hadley, who assisted with reconnecting phones, addressing account issues, and offering support after difficult experiences at other stores. Overall, the store is known for friendly, caring staff who treat customers well and go out of their way to help.
I was very pleased with the service I received. Juan was of great help and very professional.
October 2025
Customer service is excellent with Jessica she knows a lot about the Phones and She doesn't rush you, she takes her time to find the best deal for your budget! My Favorite location
October 2025
Just switched back to Metro from Verizon, my husband and I were having the worst day and Jessica did everything she could to help us, and completely turned our day around. This was one of the best experiences we've had at a phone store.
