Metro by T-Mobile provides a positive customer experience with fast, helpful service. Customers appreciate the quick and easy process for new phones and service, often leaving the store happier than expected. Staff members like Andre and Nick are praised for their kindness, efficiency, and excellent customer service, with Nick notably helping with phone charging and providing the best service some customers have ever received. Assistant manager Titiana is recognized for her great customer service, solving problems effectively and displaying understanding and character. Customers also highlight the helpfulness of staff like Lee and Hadley, who assisted with reconnecting phones, addressing account issues, and offering support after difficult experiences at other stores. Overall, the store is known for friendly, caring staff who treat customers well and go out of their way to help.
Fast helpful service from Andre. Went in for a new phone and service and left happier then I expected. The whole process was super quick and easy. I will be returning for any future purchases
April 2024
Professional, smart, and helpful... Was a pleasant experience and left the store satisfied...
December 2023
Nick was amazing! He got my phone charged. Best customer service experience I have ever had in that store! He was kind enough to interact with my Oliver. So I purchased new items for my phone.
