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9AM - 8PM
1550 US-1, Vero Beach
Mobile Phones
“Juan was a gentleman, professional and efficient. He answered all my questions and provided all my information required to make a decision. You got me set up with instructions of what I need to do next. Great experience!”
10AM - 6PM
676 21st Street, Vero Beach
Mobile Phones
“My phone’s screen would occasionally go black even though the device was still running. It was frustrating because the problem came and went. The technician spent time testing it rather than rushing through a guess. A few days after the repair, it’s still working perfectly with no surprises.”
“This young lady has helped me in multiple occasions, and let me tell you something: no matter how many times I come back, she always greets me and helps me with a warm smile, so that’s why I keep coming back to Dani. She’s the only familiar face I have seen that has stayed, and I’m glad she has, because I’m tired of seeing different people every time I go in.”
“Great store and ownership. I needed Mexican product for a dinner I was cooking. Their chilies were fresh, product of good quality and prices fair. I left very happy!!!I will be back!”
“Exceptional Customer Care Recognition for Melina at Vero Beach Store (43rd & Oslo Plaza), Vero beach, Florida.
To the AT&T Management Team,
I am writing this to bring well-deserved recognition to Melina, a team member at the AT&T Store located in the plaza at 43rd & Oslo. Her outstanding service saved me from a very stressful and unfair situation.
I went to the store to get a return label/ticket for an unactivated AT&T device. The device was sent with a new phone number, but since I wanted to keep my existing number, I needed to return the unopened equipment first to settle the account before deciding on my next steps.
Because the account was brand new and unactivated, I had no PIN, account number, or authorized info required by the automated customer service system. Every time I called the 1-800 support, I was stuck, pushed away, or told to handle it myself. In my experience, most sales representatives will simply brush off a customer if there is no sale or immediate commission involved.
However, Melina was a complete exception.
Despite limited English on my end, she understood my problem instantly and took initiative without hesitation. Even though helping me brought no sales or profit to her store, she saw a customer in distress and chose to step up.
She personally called AT&T support on my behalf. We had to wait on hold for a very long time, and when the line accidentally dropped, she didn't give up—she dialed another line and waited patiently all over again to ensure I got the return ticket I needed. Had it not been for Melina, I would have been forced to pay monthly charges for a service I couldn't even activate or use.
In today’s retail environment, finding someone with Melina’s genuine empathy, patience, and true dedication to customer service is extremely rare. Most employees only care about transactions that bring in revenue, but Melina represents the absolute gold standard of what true customer care should be.
To AT&T Leadership:
Please do not let a valuable employee like Melina go unrecognized. Her selfless service saved a customer from an impossible loophole in your 1-800 phone system. I strongly encourage management to recognize her dedication, reward her effort, and use her as a benchmark to train other employees on how to deliver real, compassionate service.
Thank you, Melina, for your incredible help and kindness!
Sincerely,
Paing”
“KnowledgeableKindCourteousAnswered all of my questionsEducated me on Boost products and services including adetailed explanation about my eligibility for those servicesExcellent customer service!!”
“If you want kindness, patience \u0026 integrity, this is your location \u0026 Kristina or Quinton are absolutely your sales rep's. Ive been to several tmobile stores, this is the cleanest store with a good vibe \u0026 the most kind \u0026 helpful employees. We had phones we unfortunately purchased at another location with little to no help, ever. We came here when we needed help, so it was a no brainer to purchase our new phones from this location. My husband \u0026 I both recently upgraded our phones \u0026 I was fortunate enough to have Kristina help me \u0026 Quinton helped my husband. Amazingly patient, kind \u0026 so helpful. I just cant recommend them enough. The manager, Maria runs a tight ship here, she supports her staff \u0026 is right out there on the floor to help customers \u0026 her employees. This is the best location in Vero Beach, the best anywhere! The employees at this store excel at their jobs \u0026 are definitely assets to Tmobile! Thank you Indian River mall Tmobile location❤️❤️❤️”
“I went in to pay a friend's phone bill and it was soo easy!
Just go to the keyosk put in the phone number and add the money in!
More places should do it like that 😉
BTW he was in Buffalo NY and I'm in Vero Beach ⛱”
“The Lady Adriana was very helpful in helping me with my purchases n l would recommend 👌 her services to anyone who is looking for a phone and professionalism”
“Great experience at this location. Store manager is always helpful no matter what store i find her at the young man working there is great as well . Hes learning from the best.”
“Maria was amazing ! She deserves a raise, seriously. I was able to purchase 2 phones and have the lines connected quicker than I have ever been able to- because of Maria. I was dreading even getting a new phone because of how long it usually takes at any phone store. However I’m so thankful that Maria made the process quick and enjoyable. She’s polite, informative, quick, and so funny. She also handled the flow of customers very well. Thank you for being so great Maria !”
“Today, my sister and I had an exceptional experience at Team Mobile located at 524 21 Street, Vero Beach. I dealt with Michael who went out of his way to educate and share options available to me. It was triple A Servie. The entire staff was exceptional Joseph, Carisa and Cade along with Michael. I highly recommend this store. Keep up the good work.”
“Shakani and all of the staff were a joy to work with. They were knowledgeable, professional and friendly. They answered all of our questions and made the whole buying experience a happy one. I highly recommend this particular AT&T store.”
“I would like to express my gratitude to Z who was able to assist me with account maintenance after the death of the account holder. She took the time to listen to what I needed and was able to get it done. Her compassion and professionalism made my experience less stressful than I anticipated. Thank you!”
“They have A starbucks! There is a starbucks inside the target at Vero Beach. One star. I really like the pumpkin loaf. I think starbucks is my favorite coffee shop. Whenever I go to target I always go to the clearance section to buy calendars. They have so many. I have a collection. But i didn't know calendars are different every year. Lol! Target is the worst and I HATE STARBUCKS!!!ONE STAR!!!! I also hate calendars and I'm getting rid of my collection”
“I worked with two staff members here on two separate visits to help my teenage friend get her new unlocked phone (that was purchased elsewhere) onto her existing mobile plan. They did a nice job for us and we were grateful for their help.”
“David is an amazing employee, he went above and beyond to help me get my number port issue resolved. He was very patient and respectful. I'm so glad he was there to help me get a phone. He deserves some appreciation !!”
“I had a great experience here. Had gotten a new phone at another location but it was not set up properly and I lost valuable data files. CHeryl Minson got me set up properly and was able to retrieve important data. Very friendly and helpful..I would see her out if you are looking to get a new phone.”
“I have never been impressed with an Xfinity store until today! I was greeted immediately by, everyone looked so happy and though this place was packed, somehow we were in and out. The manager made this place feel like some sort of cool like amusement park I swear! Love this vibe! Need more stores like this one”
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“I took a visit to the store this afternoon because my phone was not connecting to the internet. The representative helped resolve. My issue was very fast, professional and knowledgeable. Thank you for everything”