The Xfinity Store by Comcast provides a generally positive customer experience, with helpful and knowledgeable employees who go above and beyond to assist customers. Customers report that the store is clean, well-organized, and efficient, with short wait times and a smooth checkout process. The staff, including employees like Alex, Jamar, and Tay, are praised for their friendliness, patience, and willingness to address customer needs. They are described as being "awesome," "super knowledgeable," and taking the time to answer all questions. One customer even noted that the employee they worked with "turned, what I thought was going to be, a chore to address into a cake walk." However, not all experiences are positive. One customer reported a negative encounter with a rude and unhelpful employee who was unwilling to look up the customer's account information. This customer felt the staff could benefit from additional customer service training. Overall, the Xfinity Store by Comcast seems to offer a convenient and generally satisfactory experience for customers, with knowledgeable and attentive staff who are willing to go the extra mile to assist. The store appears to be a reliable option for Xfinity customers in the area.
Mike's squared took care of this lady...so glad to have them help me...
June 2026
I have never been impressed with an Xfinity store until today! I was greeted immediately by, everyone looked so happy and though this place was packed, somehow we were in and out. The manager made this place feel like some sort of cool like amusement park I swear! Love this vibe! Need more stores like this one
April 2026
Always a long, long wait and there’s no phone number to get to any customer service
