The Xfinity Store by Comcast provides a generally positive customer experience, with helpful and knowledgeable employees who go above and beyond to assist customers. Customers report that the store is clean, well-organized, and efficient, with short wait times and a smooth checkout process. The staff, including employees like Alex, Jamar, and Tay, are praised for their friendliness, patience, and willingness to address customer needs. They are described as being "awesome," "super knowledgeable," and taking the time to answer all questions. One customer even noted that the employee they worked with "turned, what I thought was going to be, a chore to address into a cake walk." However, not all experiences are positive. One customer reported a negative encounter with a rude and unhelpful employee who was unwilling to look up the customer's account information. This customer felt the staff could benefit from additional customer service training. Overall, the Xfinity Store by Comcast seems to offer a convenient and generally satisfactory experience for customers, with knowledgeable and attentive staff who are willing to go the extra mile to assist. The store appears to be a reliable option for Xfinity customers in the area.
Nice clean store, reps are really nice. The manager was multitasking and resolving problems like a ninja!
November 2025
I had an appointment and was helped immediately by an awesome employee and it was painless, quick, efficient and I was out immediately with what I needed
October 2024
Worst service and internet connection in Florida and PA
