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December 2023 by Cindy Henry
Karla , at premier family health went Above and Beyond to help me with my Bill. She followed threw with everything she told me !!! She deserves a A+.Thank you Karla ,I wish there where more caring people like you that actually do what they say instead of passing it to someone else and turning there back.
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November 2023 by E L
If I could rate less than 1 star, I would. I decided to give them another chance (#3) but this is the very last chance. Please believe me...the negatives outweigh the positives (ratings). Please read the reviews before patronizing this "business". They have become too big for their britches. The customer service, bedside manner, respect, and care have gone to the wayside. This place is horrible. My review is already long enough, so I won't go into my unfortunate experience at Premier. Even if I had an enemy, I would never tell them to go here.
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November 2023 by Marcy A
Shaunette Williams is extremely thorough! She truly cares and takes the time to completely understand and figure out what’s going on with you. She went above and beyond for my husband to give us peace of mind and get him the best treatment and answers to a very serious condition that he is going through. Beyond thankful and appreciative of her generous kind hearted nature in addition to her amazing knowledge! She is fabulous at her job! We need more healthcare providers like her! I can’t say enough good or thank her enough!
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November 2023 by Donald Wulff
From my first call to Premier Family Health I was grateful. I could not find an office that would take new clients and my insurance. They did. They scheduled an appt for the same week. Very professional staff.Dr Appelblatt is my doctor. Very nice, knowledgeable and professional. I have recommended this office to my co workers.
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November 2023 by Steve H.
Went into the office today to replace a lost in the mail disabled parking permit renewal form. It could have turned into a long frustrating w because Dr. ApplePlatt had a long list of patients, but Karla so to it that it was expedited and got me out of there in a reasonable amount of time. Thank you so much Karla for being so sweet, patient, considerate and professional. this form however is awful… Does not let you go back and correct misspellings from voice texting. I hope you all get the point.
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September 2023 by Whetley Dossantos
The worst! When it comes getting referrals from this place, don’t hold your breath. Anytime I have a referral request. The people who handle phone calls don’t know how to handle referral request. There’s always a new rule a new policy and today I spoke with Joanna at scheduling and all she said was “reschedule my specialist appointment”instead of handling the matter and getting the referral needed that should take 5 min according to my specialist and OB office, instead I have to run around in circles for 48 hours with Premier family health in order to get my request (which is still not completed). My OB office were in contact with them for the past two days, including myself, and still no referral. This is not the first time I have this issues with this office. I had the same issue a year ago to see another specialist and anytime I have to go back to see the same specialist that’s already in my file, we have the same issue with referrals. They deny you getting any other medical attention at any other office, if it’s not at Premier family health. Of course, if it’s at their facility they are quick to schedule an appointment and get you into the door to take your insurance money but anytime you want to see any other specialist outside of Premier family health they don’t even know what a referral is. I will be reporting to BBB for denying medical attention needed when pregnant!
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September 2023 by Nicole Rogan
Love my Doctor Selina B. but the front desk answering service that is answering the phones are terrible!! No messages get relayed and no responses are ever given! And that is when you can actually get someone on the phone under 10 minutes. This practice has gone down hill in the last 3 years! Unfortunately to the point I am ready to seek another practice! It’s extremely frustrating when you really like your Doctor but can’t get past the brick wall answering phones half the time to be treated in a timely and proper manner!!!
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August 2023 by Ken Ayars
The facility is clean, scheduling is pretty easy. Parking availability is good. The complete failure is their referral desk. Very, very frequently I end up having to call numerous times to see why they haven’t sent a referral approval to the requesting physician’s office. Today, my dermatology office called to tell me they have tried on 3 separate occasions to receive a referral for a cancer treatment they faxed to Premier (7/18/23, 7/28/23, 7/31/23), fax confirmed the fax request was received, yet no response. That practice called twice, then asked me if I could make it happen. I tried this morning, called their referral line, got a scheduler instead, like always. He sent an urgent message to the referral staff and my PA. Said I would get a call back today. Not happening. My appt is 8/1/23 and most likely will get rescheduled. Horrible service. Not worth being a patient if you can’t get referrals for care they don’t provide.
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August 2023 by Taylor Shinabery
WOULD NOT RECOMMEND, DO NOT GO HERE!The office is nice and well put together but the doctors are incompetent and not worthy of seeing.My husband has had issues with his stomach and did an ultrasound two weeks prior to us going back to the office to discuss the results.The doctors name was Shantel and she continued to tell us that she couldn’t see anything and that there was nothing she could do for us.She said that my husbands lab results looked perfectly normal when he didn’t even do labs yet.The whole time she was looking at her computer and not paying attention to what we had to say.We were so frustrated that we told her we’re never coming back and canceled all upcoming appointments that day.Very disappointed with this practice I am not sure how the doctors got their certifications in the medical field but they certainly do not deserve them.
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August 2023 by Aaron Owens
Person handling my prescription refill was rude and difficult to communicate with, did not seem to care about my concern or take any initiative to resolve.I have been a patent with Premier Family over 8 years. Today's practice does not care about the well-being of their patients. I would not recommend this practice to anyone for any reason.
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July 2023 by Erica “CDOMOL” Gonzalez
As a woman, I feel the like the health care industry continually dismisses female patients. Ms. Urdaz was the 1st provider to listen to everything I said and asked meaningful follow up questions. She took the time to ask things that my previous primary care provider did not and sent me for different blood work. Because she was extremely thorough and took the time to listen to me, and got the necessary blood work done, we were able to to draw up a new treatment plan together. Never once did she talk AT me, she spoke to me and took the time to explain why some things might be better than others and what possible next steps might be. This is the first time in a long time, that I've felt heard by my provider. Thankfully, my new treatment plan is working wonders. For anyone who's felt dismissed or condescended to by their provider, I highly recommend Ms. Urdaz. She makes you feel like you are more than a number, she gets to know you as a patient before throwing pills at you.
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July 2023 by Cathy Boffa
My Father had an appt to see his Primary Care Doctor which had been changed. We arrived at the correct office but were instructed to go to the Women's Wellness Center...no explanation just directed to go there. So we did...greater by the provider who proceeded to tell us she was promoted...her assistant was at lunch and to wait in a room as this was a Women's Center. We were so confused and she had such an attitude with us. After she acted annoyed with me for asking if she was experienced in senior care she snapped at us. We walked out at that point. This facility needs to train their staff on patient care!
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July 2023 by Carmen A.
They never answer the phone. Very annoying! Thinking in changing to a place that are more accessible. They use to be wonderful. What happened!
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July 2023 by david c.
Thank you for being the dedicated, thoughtful, and compassionate that you are! Selena You always go above and beyond and work tirelessly towards a healthy outcome. I feel so blessed to know you and have you as my physician assistant and koodos to lisandria.
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June 2023 by April Berube
3rd time without my meds, once it took 14 calls, and 10 days without my blood thinners, ended up in the emergency room. Now, 6 weeks, calling, they promised if I came in for an appointment they would call in my meds, and now here I am again begging them to call my meds in and no response. I had to find a new dr!! I bet people die bc of their lack of dedication to saving lives, and paying attention to the needs of their patients. I feel terrible for their phone staff, dealing with complaints all day!
