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July 2025 by Jessica Thompson
Mixed Experience with Bob's Carpet
We were initially really happy with our experience at Bob’s Carpet. The laminate flooring material was beautiful, and the pricing was excellent. It felt like we were getting a great deal on quality floors.
However, the installation process left a lot to be desired. The crew arrived in March, and right away we noticed bubbles under the floor due to poor leveling—something that should have been handled properly from the start. Even worse, one of the installers cut into our brand-new carpet—something they were not supposed to touch at all and did so without asking.
We asked them to come back and fix the floor. That involved two extra days of work and even giving up a Saturday to oversee it. After that, they had to return again to repair and stretch the carpet they damaged—another job that shouldn’t have been needed in the first place.
Now it's June, and we’ve noticed parts of the floor lifting. We scheduled an appointment for July, but when the day came, we found out they never officially booked us.
Overall, while we loved the product and the price, the follow-through, scheduling, and quality of workmanship have been frustrating. I really hope they improve their installation team and communication, because the materials deserve better execution.
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May 2025 by Skylar Moen
I worked with Tony for an in home estimate for carpet replacement. He was very kind as well as highly skilled and knowledgeable at his trade. I cannot recommend him enough if you are shopping for flooring.
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April 2025 by Sean Scott
Wayne provides excellent customer service! This Bob’s Carpet Mart sells superior quality wood floors that last.
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July 2024 by Carl Frattini
It is my pleasure to recommend Bob's Carpet & Flooring of Wesley Chapel as a business that will work with you to find the product that meets your needs, professionally install it, and back it up if there is an issue. From Store Manager Debra to expert field tech, Jimmy, they put the customer first. My wife and I purchased laminate flooring for a home office. It looks great and is very durable. We are 100% satisfied with the experience.
Carl, New Tampa
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July 2024 by DnMC98
Bob's Carpet is a mixed bag, as you can quickly see by reading reviews. Some of the sales staff is amazing, while others make promises they shouldn't, because they cannot actually follow through with them. The quality of work varies depending on the product and the installation team you get, which is like rolling the dice at a casino. With that said, Bob's Carpet has the authority to stop using these less than desirable installers, if they so choose.
Our experience:
In 2021 we had carpet laid in our home, it was to be done in 3 separate rooms. Per the sales person that came to our home, we could lay carpet over our tile flooring as she described in detail with us. Once the installers showed up to do the job, they shared that they could in fact lay the carpeting over the tile flooring, but not as the sales person detailed. They way they were going to do the installation was something we were not okay with, so we declined that room being completed. It took MONTHS to get our refund for that portion of the job that was not completed. We eventually had to contact corporate. Something a customer should NEVER have to do, is contact corporate. My review for this experience is 1 star.
In 2024 we decided to give Bob's a 2nd chance, everybody deserves a 2nd chance, right? Our sales person this time made no promises, but did help us find the quality of product we wanted within our chosen budget. We are extremely happy with the product and the installation as well. The installation team was professional and went above and beyond. My review for this experience is 4.5 stars.
So, my overall review is 3 stars and I would say be sure to work with a reputable sales person within their store. Be sure to ask the right questions. For us, the products were NEVER an issue, they are all great products at affordable pricing.
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April 2024 by Michelle Smith
Another good experience! I appreciate Debra’s patience, guidance and expertise assisting me with carpet selection. Quick turnaround from order to install.
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November 2023 by CTYGRL
Had a great experience with our kitchen floor. Now doing carpeting for most of the house
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September 2023 by Leigh Tanner
UPDATE - READ BELOW:I'm really disappointed because we had a great experience with Bob's in Wesley Chapel before.Carpet installation finished earlier today. Every room has loose edges that lift away from the subfloor and padding. Some of these areas are several feet long. Other areas in the center of the floors can be tented several inches up with a light pinch of the material between my fingers.Carpeting on the stairs is also extremely loose with several areas that area are entirely unsecured by tack strips or adhesive. This was not the case for the outgoing carpet.Both kids bedrooms have loose material, frayed edges and visible rippling/bubbling of carpet over the subfloor. It's unsightly but worst of all it's unsafe. Loose carpet on stairs is a major trip hazard and we have children.The entire job must be redone to repair the unacceptable worksmanship. It's a major inconvenience for my family and I won't be paying the balance until it's done right.I couldn't leave a message at this location because there's was no way to do so. Line just rang and rang as of 330p Tuesday afternoon 8/29.UPDATE - 9/21Install team for the carpet RE-INSTALLATION arrived without enough carpet to properly repair all the issues the original installation team caused. GM from the store Debra M clearly told me and my wife that the "entire [carpet] would have to be replaced" to account for all the messy seams, frayed edges and loosely secured material. Today, the installer arrived with a complicated handwritten chart that detailed how to deconstruct the carpet and patch it back together so that all areas needing attention would be recovered. Only a minimal amount of new material was ordered because leadership determined it was better than replacing everything (as was explicitly discussed with me at the outset of this nightmare).The very competent installer quickly concluded the new, cheaper, solution was inappropriate and, in fact, impossible given the nature of the mistakes he was charged with fixing. In short, he did not have what he needed to get the job done because someone at Bob's had decided to cut corners and take a shot at fixing things on the cheap.They've wasted my time and theirs and will still wind up replacing all of my carpet, but heaven knows it will take weeks to months.I've contacted corporate and begun the process of escalation.My review remains 1 out of 5 stars.
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September 2023 by michael hipsher
Made a appointment at the store with the guy that drives the van with the samples in it. He never showed up . I called him and he lied to me about the Appointment. Very unorganized company. I used another company !
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September 2023 by Farshad Nastaein
Last year I got carpet and vynil for my house, a lady associate took care of me, and they did not do a good job so I don't recommend them for you to do your flooring, because:1: After I explained what color of vynil I want for for my stair she put the wrong color on the contract, and later when finished the job I saw the color is not what I wanted and called her, she even did not talk to me, later their manager said if I want to change the color I have to pay again.2. They measured the second floor for carpet, and skipped the walking closet, so everywhere was new carpet exept for the closet that was same old and different color.3. exactly after one year I see the glue coming off the carpet in my bedroom, and the carpet began to detach from the floor.They never said sorry, and even before finishing the service they asked me for the rest of the money and that lady who I had talked to never showed up again and even she did not answer to my email or phone call.They are not professional and responsible for what they do.
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September 2023 by Tricia Argabrite
Great selection and easy to setup service
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July 2023 by James Doyle
Chris is a rockstar! Thanks for your help from start to finish. You can trust Bob's carpet to get the job done! I had no stress wondering if they would come and do the job. They are a trustworthy contractor who gets the job done!!!God bless Wayne and Chris :)
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July 2023 by Edward Corvi
Shopping for new carpet was a pleasure at Bob’s in Wesley Chapel. With Chuck Lawrence’s help, making the choice was an enjoyable and relaxed process. He guided me towards the best options for both price, quality, and warranty. The installation, expertly done, by a team, led by Doug, that was professional, courteous, and who went beyond the ordinary in removing and putting back furniture including difficult sleep I’m number beds. Plus 6 rooms done is 6.5 hours. Amazing!
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April 2023 by Joey Barrameda
Excellent. From the showroom to the install. Great job and great turn around time. We were happy with the new Frozen style carpet.
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March 2023 by A Wesley Chapel Bail Bonds
I could write a book about our experience with Bobs Carpet mart but they don't deserve the time of day as far as I'm concerned. They caused flooring issues in my elderly parents home approximately 5 months ago and have failed to remedy the issue. Glue has been gushing from between the tiles at a rate that will turn the white tiles black in the very near future. They must think that they are dealing with pushovers due to my parents advanced age. Think again!
