Bob’s Carpet & Flooring, a family-owned business since 1969, serves the Tampa Bay area with a wide range of flooring options, including carpet, hardwood, laminate, vinyl, and tile. Customers appreciate the extensive selection available at the 16 store locations and the commitment to customer satisfaction. Many reviews highlight the helpfulness and expertise of the staff, particularly individuals like Debra and Chuck, who guide customers through the selection process with patience and knowledge. While some experiences vary, with mixed feedback on installation quality and communication, there are many positive accounts of efficient and professional installations. Customers have praised the installation teams for their thoroughness and ability to handle challenging tasks, such as moving heavy furniture. However, there are also mentions of inconsistencies in service, where some sales staff may overpromise. One customer noted a frustrating experience with a refund process, emphasizing the importance of clear communication. Overall, Bob's Carpet & Flooring is recognized for its quality products at affordable prices and the importance of working with knowledgeable salespeople to ensure a satisfying experience. The commitment to customer service and quality installation makes Bob’s a notable choice for flooring needs in the area.
I worked with Tony for an in home estimate for carpet replacement. He was very kind as well as highly skilled and knowledgeable at his trade. I cannot recommend him enough if you are shopping for flooring.
April 2025
Wayne provides excellent customer service! This Bob’s Carpet Mart sells superior quality wood floors that last.
April 2024
Another good experience! I appreciate Debra’s patience, guidance and expertise assisting me with carpet selection. Quick turnaround from order to install.
