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September 2023 by Leigh Tanner
UPDATE - READ BELOW:I'm really disappointed because we had a great experience with Bob's in Wesley Chapel before.Carpet installation finished earlier today. Every room has loose edges that lift away from the subfloor and padding. Some of these areas are several feet long. Other areas in the center of the floors can be tented several inches up with a light pinch of the material between my fingers.Carpeting on the stairs is also extremely loose with several areas that area are entirely unsecured by tack strips or adhesive. This was not the case for the outgoing carpet.Both kids bedrooms have loose material, frayed edges and visible rippling/bubbling of carpet over the subfloor. It's unsightly but worst of all it's unsafe. Loose carpet on stairs is a major trip hazard and we have children.The entire job must be redone to repair the unacceptable worksmanship. It's a major inconvenience for my family and I won't be paying the balance until it's done right.I couldn't leave a message at this location because there's was no way to do so. Line just rang and rang as of 330p Tuesday afternoon 8/29.UPDATE - 9/21Install team for the carpet RE-INSTALLATION arrived without enough carpet to properly repair all the issues the original installation team caused. GM from the store Debra M clearly told me and my wife that the "entire [carpet] would have to be replaced" to account for all the messy seams, frayed edges and loosely secured material. Today, the installer arrived with a complicated handwritten chart that detailed how to deconstruct the carpet and patch it back together so that all areas needing attention would be recovered. Only a minimal amount of new material was ordered because leadership determined it was better than replacing everything (as was explicitly discussed with me at the outset of this nightmare).The very competent installer quickly concluded the new, cheaper, solution was inappropriate and, in fact, impossible given the nature of the mistakes he was charged with fixing. In short, he did not have what he needed to get the job done because someone at Bob's had decided to cut corners and take a shot at fixing things on the cheap.They've wasted my time and theirs and will still wind up replacing all of my carpet, but heaven knows it will take weeks to months.I've contacted corporate and begun the process of escalation.My review remains 1 out of 5 stars.
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September 2023 by michael hipsher
Made a appointment at the store with the guy that drives the van with the samples in it. He never showed up . I called him and he lied to me about the Appointment. Very unorganized company. I used another company !
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September 2023 by Farshad Nastaein
Last year I got carpet and vynil for my house, a lady associate took care of me, and they did not do a good job so I don't recommend them for you to do your flooring, because:1: After I explained what color of vynil I want for for my stair she put the wrong color on the contract, and later when finished the job I saw the color is not what I wanted and called her, she even did not talk to me, later their manager said if I want to change the color I have to pay again.2. They measured the second floor for carpet, and skipped the walking closet, so everywhere was new carpet exept for the closet that was same old and different color.3. exactly after one year I see the glue coming off the carpet in my bedroom, and the carpet began to detach from the floor.They never said sorry, and even before finishing the service they asked me for the rest of the money and that lady who I had talked to never showed up again and even she did not answer to my email or phone call.They are not professional and responsible for what they do.
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July 2023 by James Doyle
Chris is a rockstar! Thanks for your help from start to finish. You can trust Bob's carpet to get the job done! I had no stress wondering if they would come and do the job. They are a trustworthy contractor who gets the job done!!!God bless Wayne and Chris :)
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July 2023 by Edward Corvi
Shopping for new carpet was a pleasure at Bob’s in Wesley Chapel. With Chuck Lawrence’s help, making the choice was an enjoyable and relaxed process. He guided me towards the best options for both price, quality, and warranty. The installation, expertly done, by a team, led by Doug, that was professional, courteous, and who went beyond the ordinary in removing and putting back furniture including difficult sleep I’m number beds. Plus 6 rooms done is 6.5 hours. Amazing!
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April 2023 by Joey Barrameda
Excellent. From the showroom to the install. Great job and great turn around time. We were happy with the new Frozen style carpet.
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March 2023 by A Wesley Chapel Bail Bonds
I could write a book about our experience with Bobs Carpet mart but they don't deserve the time of day as far as I'm concerned. They caused flooring issues in my elderly parents home approximately 5 months ago and have failed to remedy the issue. Glue has been gushing from between the tiles at a rate that will turn the white tiles black in the very near future. They must think that they are dealing with pushovers due to my parents advanced age. Think again!
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November 2022 by FiveUnderPar
Great service! Competitive pricing! They worked with us on installation timing as well. Very pleased and highly recommend!
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August 2022 by Amy Krajelis
I am a school teacher and call to see if they had any carpets for teachers like they gave away years ago. The gentleman I spoke too was so friendly and helpful. Gave me plenty for my whole class. They even carried everything out to my car for us. GREAT guys, I will be going back for my flooring needs.
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June 2022 by Jo M.
Bought carpet for living room and bedroom It came and was installed on time The issue is a visible seam down the middle of the living room Contacted the salesman to see what could be done Didnt notice it when installers were there because my dresser from the bedroom was sitting on it at the time Salesman hasnt contacted me yet
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March 2022 by Katie P
Absolutely fantastic job! Flooring took a bit longer to arrive due to shipping crisis but was well worth the wait. Installers for both carpet and hardwood were incredible. Professional teams of two that did a wonderful job.
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December 2021 by Susan Andree
My husband and I choose to look at Bob's Carpet Mart in Wesley Chapel first because of all of the positive reviews. This is the place to go for your flooring needs. We received wonderful service from our salesperson Art. He answered all of our questions and made the entire process of redoing our carpet upstairs seamless. Our installers Jorge and Darwin were just awesome too. They got done ahead of schedule which is always a positive. They got right to work and didn't stop. We were just amazed! The pricing of our carpet was competitive with other places in the area. We went with Bob's in the end because we could tell our business mattered to them and we would be cared for. Art called me after our install to check in. I decided I wanted to get some of our leftover carpet that the installers cut for me banded. He offered to take them to Tampa to have them done. Thanks Art, Jorge, and Darwin!!!
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August 2021 by Cheryl Schrum
We were looking for carpet to replace in our bedrooms . We went to Bobs and worked with Sean who was awesome in assisting us with selection. We were very pleased with the entire process. The installation team were great .They moved our furniture out of the rooms and installed the carpet cleaned up completely. I was really happy ,love the carpet and easier than I could hope.
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August 2021 by jim cox
We contracted with Bob's to replace over 3,000 sqft of our 19 year old flooring (tile and carpet). It was a huge expense for us and wanted a fair deal with great services.We liked that they were a one stop shop for everything, sizing, ordering, delivery, demo, install of 1,000 sqft of tile to install of 3,000 sqft of long board lvp. We got a problem they handle it PERIOD!We wanted a wood or similar floor that was consistent throughout the house, floating, wide planks (7" or wider) and long. We have grandchildren, dogs, pool. We wanted a flooring that was easy to pull-up, clean, waterproof and more importantly durable. We selected a 9 1/2"x70" lvp longboard planks by cali bamboo. I researched the extensively, reading countless reviews.They or shall I say Judy answered our countless and endless questions with dignity and respect. They educated us in the entire process. Judy even called us on her time off with her family.Demo day:Emerson and his demo team was quite frankly beyond good, more exceptional. Emerson and his team covered everything. They took out 1,000 sqft of our tile and cleaned up all in one day, done by 5:30. When I say cleaned, vaccumed. broomed, chiseled under baseboards, wiped countertops, everywhere. They moved and moved everything out of the way, then put it all back. When they were done, no or very little dust. My wife was very nervous about this step, she hated messes of any sort. She ended up thrilled.Install week:The flooring installers Jason and Jason were hard working men. They removed carpets, vaccumed and vaccumed. Installed over 3,000 sqft of long board lvp over vapor barrier over every inch of concrete. Their expertise is phenomenal. Their attention to detail and skills are beyond reproach. I am an avid woodworker and appreciate exceptional skill.Jason and Jason completed the stair case. It turned out beautiful and well constructed. The finish work, caulking edges, overlap of each step was consistent.Nothing broken or damaged!!!!!Some things they do not do is paint your baseboards or quarter round ends when done, I knew this and paint them myself. I painted the new quarter round prior to install and had recently painted my baseboards, so no big deal. The reason for painting baseboards is new flooring is not as thick as tile so quarter round is below where original quarter round on tile was.We could have found demo crews, installers but would have saved some cash. Frankly, I choose to go with Bob's due their reputation and length of time in business and their stellar reviews.
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April 2021 by Mia-Carla Maclure
Judy was great! Installation was without issue, the team that did our tile were fantastic! Communication from the manager left a lot to be desired, but the positive (thankfully) outweighed us having to call 4 times to get a time frame for installation...after paying in full and our tile being in for a week! We would use them again!
