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February 2024 by Sharon “Queen of 5” Queen
When the lines get long, they really should have someone else come and help. Ridiculous wait times, make for poor customer service ? Cross train the management to help jump in when needed. This is why I personally no long bank with Bank of America, along with all their fees!!!!
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November 2023 by Frank Defelice
Slowest bank in town
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November 2023 by Justin Guerra
1 Teller working on a Monday afternoon, with 7 people waiting in line. Not the first time either.
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August 2023 by Chris Busch
I used this location to finalize a HELOC application that was started online. The loan officer was knowledgeable and answered all my questions. Everything was on time.
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July 2023 by Chivis Spain
Today, Friday, July 28, 2023, I went to that bank and had a bad experience with the Bank of America employee, a woman of color, I went to change my check for cash and she was giving me incomplete money, the woman made me wait a long time, I waited a long time to fix the problem, the woman was stealing from me, please be careful, always count your money and check your balance. I will never go back to that bank. Black women like to rob Hispanics. Do you think we don't know how to count? We're not stupid like you... It's hard for me to earn my money for someone else to steal from me. No, thanks... Be careful, people.
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July 2023 by Jes
As a Bank of America customer for close to 20 years I have been to many, MANY, branches over the years in several different states and this West Melbourne branch stands out as one of the best. Tellers are pleasant, efficient and professional. Client relations people are also great to work with. This is not my closest branch but I make the trip for the quality assistance with my banking needs. Thank you
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July 2023 by Penny Christian
Account fraud and they helped me get my account fixed.
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May 2023 by Don Shade
As an accountholder, I went to this office to have a form notarized. The notary was out to lunch at 11:30AM according to the branch manager. I want these new banker's hours where the office opens at 10AM and you break for lunch by 11:30AM.
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October 2022 by Eric Osborn
Worst bank in America. Only go here cause of it's our business account. Working in getting it moved.
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August 2022 by betty lewis
This location has the worst customer service. Been waiting for someone to help me and I'M THE ONLY CUSTOMER IN THE BRANCH! I waited for 15 minutes. The bankers did not have any custard teller said there were no 12 pm appointments so it wouldn't be long. I'm considering closing my account that I've had for over 20 years because I don't want to deal with the staff at this location and I don't want to have to drive to the Beachside location when I need competent help. You guys need to do something about your staff
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August 2022 by Blue Island
This location has the worst customer service. You wait FOREVER when there are no other customers and there are 3 employees walking around and talking to each other.
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July 2022 by Julie Scott
This location has the worst customer service. Either there is only one teller with a long line or 3 tellers with 1 customer and no one is helping customers. There were 3 tellers having a lovely conversation for 10 minutes until someone whom I assume was the manager can back from lunch.
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February 2022 by עידו גרון
Bank ok America!!!You guys are scamming ppl for there money, the most not honest bank I ever been in..I will not recommend nobody to be in this bank
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January 2022 by Cristian Huaman
My name is Cristian and I’m a Manager for Bank of America. We have just reopened this location M-F from 9-4. Thank you for being patient while we work hard on reopening this location. Please come in and allow us the opportunity to work hard and earn your business. Our goal is to provide you with an amazing client experience from the moment you walk in our branch. I hope to see you soon!
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December 2021 by Glenn Stevens
They have limited "open" hours here. Sometimes the drive thru is closed for no apparent reason. The drive thru is very tight for large vehicles. Staff is not horrible but not overly friendly. Sometimes only one teller for both drive thru and walk-in customers. I would never have an account at this bank. I only have to deal with it as HOA Treasurer. Luckily only once or twice a month. Suntrust is soooo much better.
