“Everyone at the Norfolk Parkway Store is wonderful and extremely helpful. I've never waited to be assisted, and they are always so knowledgeable about all the phones and products. I came in to exchange my phone, and the rep was quick and efficient in reviewing my account and detailing my options. I told him I had a specific amount of time, and he managed to do all that was needed within that time frame.”
“I have been there 2x now.. fabulous service, so kind and patient.. always recommend them...so glad they are here to help me, i'm not very savvy with this stuff.”
“I go into the store to pay my phone bill on several occasions. Avoid paying cash, overpaying your monthly bills. They won’t give you change and like my situation they haven’t credited any overpayments I made to my bill. I will be keeping track of this & then take action.”
“Chris was the gentleman who took care of me. He was so knowledgeable about everything he was doing. Went out of his way to help me in so many ways and was very patient and didn't hurry on taking care of me even though other customers waiting. You don't find service, anymore, like he shows. Just wish their were more like Chris. Can't say enough good of this guy!! Thank you Chris if you ever read!”
“I had issues with my Google account the Verizon rep was helping me and got more progress then I did. Even tho he didn't need to do it he ended up helping me! Appreciate it”
“To all the BIG bosses, my name is Donna, I called this store and spoke with Adiel and Manny 3 different times and NEVER in my life, (I am 65) have I called with anyone with such good enthusiasm, positive vibes, kindness, moreover genuinely caring and full of information for there customers and non customers. , I HIGHLY recommended this store and Adiel and Manny for a raise. Thank you again!”
“SO AMAZING, my name is aaliyah I've been there with my mom multiple times, and the amount of times they've fixed my phone, it's just amazing, and the screen protectors !!!
tysm I've been meaning to make this awhile ago.”
“After lackluster service at a Verizon corporate store, I didn't have high hopes for this store- but I was so wrong! Eddie the sales rep was extremely helpful, friendly and knowledgable. He helped lower our bill, pick out two new replacement phones and even set them up! Gave good advice and was very down to earth. I sure hope he stays there!”
“My girlfriend and I came in just before closing to replace my work phone in an emergency. Matt and Jaime stayed there patiently and helped us far longer than any employee should be expected to. Thank you guys very much”
“The Boost Mobile agent (Veronica) was extremely helpful, professional, and patient. She answered all my questions clearly and made sure I understood everything. It’s rare to find customer service that makes you feel valued, but this agent definitely did?good job”
“Tyler at this store. Was above and beyond to help my husband and I while being out of town.
Thank you thank you for outstanding service !
This store was so so helpful with tech and customer service. We have been customers for 48 years. Thank you AT&T !!!”
“Tural was the absolute best!!! So helpful, kind, and professional! I’m so glad I ended up here for my phone issues. I will be returning for any future issues!!!”
“I don’t normally leave reviews but this is a must!
My laptop screen was broken and I was told from another tech they can replace my screen but it wouldn’t be touch, not only that but they were charging twice as much ?. They didn’t have my screen in stock and I was okay with waiting. Yall! Touch screen upgradeee. This screen is much better than the original and the graphics are popping ?. Trust them to exceed your expectations, they’ve earned a forever customer.”
“Sebastian keep amazing me, he is so sweet and knowledge about his products! Im recommending everyone to come to this location! He knows how to take care of his costumers”
“Kaylee is one of the best employee she helped us switch over from t-mobile to AT&T and get a better plan with them. She has great customer service and super kind thank you for your help .”
“James and Michael did a great job when I stopped by because the microphone on my old phone had stopped working. Short wait time. They got my phone upgraded and put my wife and I on a new plan with lots of Hot Spot time for each line plus getting us into AT&T Internet Air with a resulting cost lower than our current monthly bill. Thanks James and Michael. Much appreciated.”
“Aaron is amazing! He went above and beyond to help get my new phone started and made sure all was taken care of before I left the shop. Highly recommend this location”
“Andre was very helpful and patient with me in getting me my new phone. He told me everything I needed to know and he's a great young man. Highly recommended to get a raise?”