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August 2023 by Sheri
If you can get through their phone lines/backlogs.. Only deal with José the 02 technician. The best!! And Sue in customer service. They are the only two people to get any of my needs met out of the WPB office. Customer service is non existent as there is none. Unless you are lucky enough to come across these folks mentioned.Jan.6th 2023 ordered power scooter that was changed to a power wheelchair in March or April . To this day, i still have no wheelchair and it is July 10th!!! This can't be again and again and again. Horrific! Medicare should be ashamed to contract with such a poor choice of providers.
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July 2023 by Sheri Curran
If you can get through their phone lines/backlogs.. Only deal with José the 02 technician. The best!! And Sue in customer service. They are the only two people to get any of my needs met out of the WPB office. Customer service is non existent as there is none. Unless you are lucky enough to come across these folks mentioned.Jan.6th 2023 ordered power scooter that was changed to a power wheelchair in March or April . To this day, i still have no wheelchair and it is July 10th!!! This can't be again and again and again. Horrific! Medicare should be ashamed to contract with such a poor choice of providers.
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May 2023 by Carlos A. Rivera
Worst customer service, fraud collection of debt paid in August and account showing 0 balance. Would not recommend.
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March 2023 by Elder Melendez
I have a doctor’s order for a Cpap since October 2021. It’s March 2023 and it hasn’t been delivered. All I get it’s excuses every time I call. Awful customer service .
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November 2022 by Tony Faddish
Avoid the West Palm Beach office, go to Delray/Boca branch. I have a CPAP machine that I can't use becuase it doesn't fix. I left 12 vociemails for this WPB branch to get a replacement mask and I missed the 30 day exchange because this WPB branch didn't answer the phone. I quote from the call I just got off of "I can't go back in time now you have to wait Febuary 2023 to exchange something that doesn't fix. Poor customer service
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July 2022 by Florence LaPorte
My husband used your company many yrs ago and the service was excellent.
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February 2021 by Joe Bucci
CALLED TO GET A HOSPITAL BED FROM uhc DISTCONNECTED 5 TIMES, WORST SERVICE EVER, TERRIBLE SERVICE ON HOLD EACH TIME FOR 15+ MINUTES AND THEN DISCONNECTED, TERRIBLE SERVICE!!!!
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March 2020 by Heberto Cano
Awful customer service. They don't realize the work in a time sensitive business with patients care at risk. If the employee of lincare had to struggle one day with low oxygen they would understand better the business they are in.
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February 2020 by Shelly K
Lots of luck getting service or getting them to answer your phone call.
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November 2019 by Achmed Akim H.
I have been using a CPAP machine for over 25 years. I have dealt with many different companies. Lincare provides the best customer service ever. Any problems that I had were minor most of them in fact all of them were my fault and I wasn't using the machine properly. They were very helpful and if I can give them a 10 star rating I would I highly recommend them very professional and unbelievable customer service.
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June 2019 by Bernie Harak
Wanted Lincare to know how much we appreciate the service of Jose who comes to our home to assist us in all our needs concerning my 24/7 oxygen requirements. This terrific young man is surely an asset to Lincare.
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March 2019 by Paula B.
I'd really have to give Lincare a 0 ( no stars). I called at 3:36 on the day of my husband's discharge from the hospital for Lincare to deliver supplies to our home. Then again at 4:15 and every half hour inquiring about when the oxygen would be be delivered. Lowered the flow rate on the tank provided at the hospital to 1.5 so the tank would last. Still no supplies at 7:10 pm. Tank empty. Lincare Service is negligent in serving the needs of those requiring oxygen.
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March 2019 by Loretta G.
I totally agree with Sonni they are uncaring and they don't care about people. If you need oxygen machine to be fixed they want to replace the portable one with a tank which is not acceptable if you have to fly, instead giving you the same replacement, I had in inogen which was in Calif and got a replacement with the same machine the next day. So my warning to you is try to find a batter medical supply place if you can.
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September 2018 by Sonni R.
Lincare has a monopoly in this county. It's their way or no way. What a shame.
