PetSmart is a leading pet supply and services retailer that offers a wide range of products and care options for pets. With over 10,000 items available both in stores and online, PetSmart caters to the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the convenience of shopping online with the option to pick up items at their local store within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. Customers generally have positive experiences shopping at PetSmart, highlighting friendly and knowledgeable staff who are eager to assist and make the shopping enjoyable. The store is praised for its helpful employees, clean environment, and good prices. Staff members like Salena and others contribute to a welcoming atmosphere, and customers often mention that they find what they need easily without long lines. However, some reviews mention occasional issues with store service. For example, one customer received a sarcastic response from a cashier when asking about a sign indicating a machine outage, which was viewed as rude. Despite such incidents, many customers remain satisfied with product availability, store cleanliness, and the overall shopping experience. Overall, PetSmart is seen as a comprehensive and reliable place for pet supplies and services, with a reputation for good customer service and a wide selection of pet-related products and care options.
They were so very sweet and patient with my baby. My dog is my like my child I won't just leave her with anyone..Great experience
January 2026
Zoey is absolutely incredible. I came in for cat litter left with different foods and knowledgeable about which cat litter I should actually get. Thank you so much for your great customer service! I will be back to this PetSmart a lot because of how great the experience was. If she is not head manager, she should be!!
January 2026
Sara checked me out and reminded me of the app and double checked my bag so it wasn't cut when unpacking (which it was) and reminded me of discounts and savings. She was amazing!!!
