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February 2024 by jessica santos
Have been bringing my dog here to get her nails trimmed for a while now and hadn’t had any issues before today. I was JUST NOW informed for the very first time (after multiple visits) that the vet needs to confirm my dog’s heart murmur level. It’s been a level one for a while and while i understand that precautions need to be taken for her safety, they had been trimming her nails without this confirmation before. Because it’s a Sunday and Banfield is closed, my dog’s vet is not reachable and they were unable to receive this confirmation and unable to trim her nails. It would seriously help if they could inform customers of this beforehand and keep things like heart conditions on file and refer back to it every visit. If you’re going to follow a policy, follow it consistently!!!! I drove all the way here on my day off for no reason. Extremely disappointing.
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February 2024 by William Waters
The go to place for all things doggies and kitties. Staff is always friendly and helpful.
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January 2024 by Jennifer R.
This review is in regard to Grooming... I would NOT recommend. I have a poodle mix dog and she had a small knot on her chest about the size of a nickel. I gave permission to cut shorter but try to save her hair. They completely shaved her all over which was NOT necessary. The hair on her head is choppy and uneven and they cut her legs. She had been groomed multiple times before at other places and has never had anything like this. Not to mention way overpriced. Save yourself and go somewhere else for grooming!
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January 2024 by Stephanie Poole
The store is usually stocked well, but traffic to get in and out can be an annoyance.
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January 2024 by Kendall Deflin
We absolutely love working with Jenny for grooming!!!! She takes care of every dog in my family, even the ones that don’t live here full time. She cares so deeply for our pups and has always given them THE best hair cuts they’ve ever received. Thank you Jenny!!!!! No better feeling than trusting the person you leave your best friend with.
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January 2024 by MS. CASTRO
Love walking in here to browse available pets and shop for my own. Clean establishment and welcoming staff
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January 2024 by Corey Burchfield
Horrible Customer Service!!I am here now. I asked when I walked in if they still sold the puppy discount books. I was told yes. I shopped for 35 minutes getting a basket full of toys, kennel, puppy bed, puppy wash, food, treats, and now I am told sorry I don’t have any. There’s nothing I can do. This is unacceptable but apparently nobody cares. I walked away from my cart. I will not be back.
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January 2024 by anthony langston
The Staff are Amazing, Knowledgeable and Caring!! Selection is A+!!
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January 2024 by Jean denis Benoit
Thanks to habibi for everything and conditions of the contract and financing at home
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January 2024 by Chris Cook
It's always a great place. They have all you need to fill your pet's needs.
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January 2024 by Sara Cardenas
The Banfield at this location has the worst vets!!!!! They’re always trying to add more services to get more money out of you and they can’t even do their job right. My dogs nails are always messed up because they say he cries too much so they can’t cut or file…I’m sorry, but aren’t you the “professionals?” If you can’t do it, who the hell will? And then they want for you to drug your pup up because they can’t do their job right. Seriously? Absolutely ridiculous. Do not come here. Take your beloved pet to an actual vet who provides the right love and care for your little one.
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December 2023 by Bob R.
Two times I have scheduled a grooming online and then have been called day of to be told. They already have a dog in the place of my cat so they can't take my cat. Very unprofessional will never use them again.
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December 2023 by Natalia S.
Favorite store to shop at. Friendly staff. Clean store. Excellent groomers.
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December 2023 by Cherie DuBois
Ashley was such a joy, not only did she go above and beyond and offer me at discounts I didn't even know we're available we bonded over our cat stories! Best PetSmart I've ever been to!
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November 2023 by Shane K
I'm just going to put my review like this if you are interested in buying fish here do not do that the employees and the fish area are literal Nazis I had three people with their arms folded trying to question me about my tank making me feel very uncomfortable at that point I didn't even want to buy fish anymore..... Not only that I came in one time to buy aquatic plants I literally asked for no assistance on this I had one employee come up to me and say all these plants are no good took them out of my cart then proceeded to put two small plants that were dying in my cart instead !!! What kind of disgusting behavior is this the people in the fish area are rude they don't care about the fish at all but for some reason the act like they don't even want to sell you any fish like you're some kind of criminal it's absolutely ridiculous I even watched one employee tell a six year old that they can't have a small goldfish in their 10 gallon tank then the girl proceeded to start crying to a 6-year-old really? This place is sick