PetSmart is a leading pet supply and services retailer that offers a wide range of products and care options for pets. With over 10,000 items available both in stores and online, PetSmart caters to the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the convenience of shopping online with the option to pick up items at their local store within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. Customers generally have positive experiences shopping at PetSmart, highlighting friendly and knowledgeable staff who are eager to assist and make the shopping enjoyable. The store is praised for its helpful employees, clean environment, and good prices. Staff members like Salena and others contribute to a welcoming atmosphere, and customers often mention that they find what they need easily without long lines. However, some reviews mention occasional issues with store service. For example, one customer received a sarcastic response from a cashier when asking about a sign indicating a machine outage, which was viewed as rude. Despite such incidents, many customers remain satisfied with product availability, store cleanliness, and the overall shopping experience. Overall, PetSmart is seen as a comprehensive and reliable place for pet supplies and services, with a reputation for good customer service and a wide selection of pet-related products and care options.
There's a worker there named Nicole that is genuinely friendly and helpful. I wanted to use this to give them a special shout-out because you don't usually get that kind of radiating positivity from associates in many places. If you're her boss and you're seeing this, please give her a raise.
June 2026
Matt was awesome. Super fast and helped me save money. First time at this location, wish they all had Matt’s! Hah.
May 2026
The staff here is kind, well informed, and happy to engage with your pet.
