Truist is adjusting its services at local branches to ensure health and safety, offering teller services through drive-thru lanes only, and requiring in-person visits by appointment. Some branches remain open with enhanced sanitization. Customers appreciate the amazing staff, particularly noting the helpful branch manager. However, some experiences have been frustrating, with reports of long wait times for withdrawals and delays in receiving business debit cards. Despite these issues, the overall service remains valued by many clients.
Exceptional service at Truist Bank, 501 S Flagler Dr, West Palm Beach! Alex (Alessandro) went above and beyond to assist me—professional, knowledgeable, and incredibly kind. He made the entire process effortless and exceeded every expectation. Truly a standout experience. Thank you, Alex!
July 2023
This is a great branch because of its amazing staff. Thank you to Sansia branch manager for always being so helpful and knowledgeable with my banking needs.
February 2023
There's usually this one lady who takes foreverrrrrr for my withdrawal. Still have YET to receive my business debit card.
