Budget Car Rental in Weston, Florida provides a mixed experience for customers. While the service is generally expedient, with employees like Javier and Jalen going above and beyond to assist customers, there have been some issues reported. Some customers have faced problems with their reservations and billing, with charges differing from the quoted amount. The car selection has also been limited at times, and some vehicles have had technical issues, such as problems with the electronic systems and uncomfortable seating. However, the location is convenient, and the return process is straightforward. Overall, the experiences seem to vary, with the helpful and personable staff balancing out the occasional corporate and technical issues.
Reserved a car online through AMEX travel in the standard elite category. When I arrived they did not have the vehicle as promised and gave me a car in a lesser category but would not adjust the price. Will be opening a dispute via the credit card company.
May 2024
Terrible experience! I reserved online and when I was heading to the location they called me to say there were no cars at all and online it said they had all of the types of cars. The person that called me did not care at all and didn't seem to bother to have a decent attitude towards the situation.
April 2024
I was given a car with a damage bumper. Inside was super dirty and smell like smoke. The tank was half tank but the contract stated full tank. The employee told me to returned it how I found it and when I returned in the same conditions they charged additional fee.
