FedEx Office Print & Ship Center in Weston, FL is a one-stop shop for small businesses, offering printing and shipping expertise along with services like copying, signs, and online notary. Customer experiences vary significantly. Many report excellent, patient, and friendly service from staff who are incredibly personable, helpful, and professional, ensuring time-sensitive projects are prepared perfectly and helping customers save money. However, other reviews describe always mediocre service where the team lacks basic customer care skills, refusing to help with simple tasks and causing wasted trips. There are also reports of orders getting screwed up between the website and the store, citing the worst customer service where in-store and corporate support deflect responsibility. In some cases, after escalation, the store manager did the right thing and handled issues appropriately. The business provides a wide range of services but receives mixed feedback on reliability and customer care.
I had an excellent experience at this FedEx. Special thanks to Matthew and Bernardo! Very professional and they handled my order perfectly. I highly recommend doing business at this location.
March 2025
3/12/25 5:26pm Matthew was excellent. He was very patient and friendly. When asked to correct address information he did it a friendly manner. He gave me choices on delivery fees, which impacted my cost savings. Thank you Matthew for saving me over $50 to overnight a package to my husband. Great customer service!
August 2024
Always a mediocre service, the team lacks basic customer care skills; my wife gave them a phone number to look up an account number and they refused to help them look it up, she lost the trip to the store. Who has the luxury of wasting time?
