CVS Health is conducting coronavirus testing (COVID-19) in select states, where anyone age 10 or older can get tested. They offer lab testing and rapid testing, though high demand may cause lab delays. The staff at CVS are described as professional and friendly, making customers feel like family. The manager, Yves, was helpful in assisting a customer find a product. The pharmacy technician provided excellent customer service at the drive-thru. The online pickup service is also praised as a great and easy option. One cashier, Michael, is singled out for his exceptional customer service, described as making customers feel like they are at a "luxury resort or Disneyland." The pharmacy staff is generally commended for their politeness and great service. However, the front-end cashiers are criticized for being incredibly slow, allowing long lines to build up before calling for backup. The self-checkout option is also problematic, as sale items often don't ring up properly. These issues have made some customers uncomfortable spending more than a few minutes in the store, with the pharmacy being the main reason they continue to visit CVS.
I am glad that my local CVS (Winter Haven, Fl) is so friendly and helpful. Each time I enter the store I know I will be welcomed and asked if they can be of service. Then, as I leave they thank me for being there. All a very nice experience.
June 2024
Yves, the manager, stopped unpacking boxes to stock the shelves, and showed me exactly where the product I wanted was located. He and all the staff here are so professional but always make me feel like family. It's my favorite local shop.
April 2024
The Pharmacy Tech that was working today 4/16/24, (around noon)was really wonderful! The script we were picking up was transferred, expedited and we received excellent customer service at the drive thru...
