Costco Tire Center is a busy and often short-staffed business that can experience longer wait times, even with appointments. Customers acknowledge that service may take a while, but many appreciate the professionalism and effort of the staff. The team, including employees like Gregg, Angie, Kiri, and Carlos, are often praised for being fast, compassionate, and dedicated. Despite the challenges of being understaffed, they work hard and do their best to treat customers right, checking tire torque multiple times and working efficiently on tire installations. Long wait times and delays are common, but customers feel confident that their cars are treated properly. Staff members are described as hardworking, busting their butts, and trying to manage multiple customers and phone calls at once. Customers commend the staff for their patience and flexibility, especially when dealing with complex situations like installing breathalyzers or managing appointments that are rescheduled or delayed. In addition to tire services, Costco Tire Center is located inside a Costco store, where shoppers can find a variety of items, from snacks and pajamas to prepared meals and pantry staples. The store offers good deals, and the experience includes popular food items like hot dogs and pizza. However, exiting the store can be time-consuming due to long lines. Overall, Costco Tire Center is valued for its dedicated staff and quality service, despite the busy environment and occasional wait times. Customers who are patient and understanding find the team to be helpful and committed to providing good service under challenging circumstances.
It takes to long to make an appointment just for rotation
October 2024
They’re extremely busy and short staffed. Does take a while to get anything done even when having an appointment and trying to pick up your car. Just make sure to practice patience if you want to use their tire service.
August 2024
Love this tire center. They are always courteous and professional no matter how the last person treated them. I have been putting tires on my vehicles at this location for 10 years, and it is always worth whatever the wait is in the shop to be treated right.
